Premium Essay

Thakurgaon It Centre

In: Computers and Technology

Submitted By jueelsheikh
Words 6941
Pages 28
1. Introduction Banglalink is the second largest cellular service provider in Bangladesh. When Banglalink entered the Bangladesh telecom industry in 10th February 2005, the scenario changed overnight with mobile telephony becoming an extremely useful and affordable communication tool for people across all segments. Within one year of operation, Banglalink became the fastest growing mobile operator of the country with a growth rate of 257%. This milestone was achieved with innovative and attractive products and services targeting the different market segments; aggressive improvement of network quality and dedicated customer care and effective communication that emotionally connected customers with Banglalink. As of April 2012, Banglalink has a subscriber base of 25 million. Consequently, there is an emergence of studying the related facets of the Telesales to retain and increase its market share. In such competitive telecom sector the Telesales department of Banglalink have already acquired more than 150, 000 competition customers leading to an increase in customer base. Hence, in the current study, the research intends to examine the activities of the Telesales department and the behaviour of customers towards telemarketing in case of purchasing Banglalink SIM from Telesales. 2. Statement of the Problem The job of Telesales is to acquire competition customer offering duplicate dial and bridge a relationship between those customers with the company. Another function of Telesales is to communicate information and entertain requests from customers. Many articles and research reports regarding direct marketing and telemarketing often state the benefits that the companies can obtain if they conduct their operations of promotion and selling through telephone communication. They tend to focus companies’ perspective in regard to telemarketing, ignoring what…...

Similar Documents

Premium Essay

Flight Centre Analysis

...Peou Prak, Rina Nugraha, Alice Yang | Flight Centre Limited | Flight Centre Limited Fundamental analysis | Flight Centre Limited | Flight Centre Limited Fundamental analysis | Contents Objective 3 Introduction 3 Business and Strategy Analysis 4 Accounting Analysis 12 Financial Analysis 16 Prospective Analysis 18 Conclusion and Recommendation Appendices………………………………………………………………………………………………………………………………………26-31 No table of contents entries found. 1.0 Objectives The purpose of this report is to provide a fundamental analysis of Flight Centre Limited (Ltd) and provide recommendation for investors wishing to invest in this company. The recommendation was made based on a number of critical assumptions hence it should be evaluated very carefully as results can significantly differ depending on the assumptions provided. The four main sections discussed in this report include: * Business Strategic Analysis - this opening section provides a brief overview of Flight Centre’s business activity and analyses the travel and leisure industry. It also provides an insight into FLT’s corporate strategy and more importantly it discusses the impact of these external and internal factors on FLT’s profitability in the future. * Accounting Analysis - Includes an analysis of the key accounting policies of FLT and explains these policies are critical to FLT’s success. It also compares the policies applied by Flight Centre with its main competitor Jetset......

Words: 6887 - Pages: 28

Premium Essay

Call Centre Case Solution

...MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009, Esther Ching is three months into her role as manager of the complaints section of a call centre, located in India. The call centre is owned and run by M-Tel, a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines, mobile telephones and internet access. She is required to present a report about the performance of her section, as part of the regular performance review. In the original job description her role was to “control the total costs of the complaints section while maintaining an excellent level of service to our customers likely to ensure long term return business.” The main cost is the hourly labour costs of the over 300 consultants employed in her sections. The consultants range in experience from a few months to three years. To a very large extent, consultants can be rostered on and off to match the busiest periods of incoming calls, in three hour blocks. There are roughly equally numbers of males and females, though nearly all consultants are between 20 and 40 years of age. Esther wants to obtain a snapshot of how customers react to their experience with the complaints centre as well as the efficiency of the consultants in dealing with complaints. Problem Background The complaints section of the call centre has been operation since late 2006. Prior to that date, this function was outsourced and the call centre only handled......

Words: 1292 - Pages: 6

Premium Essay

At the Centre

...Summary Comm119 Individual Assignment-At the Centre Summary of the speaker session The topic of the speaker session is At the Centers. The speakers have introduced three centers for us, there are Wilson Centre, Edwards Career services Centre and Hanlon Centre for International Business Studies. First, the Wilson Centre has three missions that mentor and coach young entrepreneurs, foster networks within the university and the business community and provide applicable and formal training to young entrepreneurs. At there, students can creation, build and share our knowledge and experiences between colleges and the business community. The theme of the Wilson Centre is creation, build and share. They will provide programs, networks and events that will allow entrepreneurs toart and scale bold new ideas. They have a project called Start up, that can come from anywhere. It gave students the chance to create entrepreneurs thinking. Students can through programs and courses to promote the entrepreneurship. Also, they connect students to the business community. Pitch Party and work shop are effective activities and opportunities to learned how to make our own business. Secondly, the Edwards Career Services provides career-related services to all business students. They also enhance the services offered at the student employment and career center. It is including a co-operative education program, Edwards networking event, employer panel workshop and hallway visit. In additional, it...

Words: 1383 - Pages: 6

Premium Essay

Agribusiness and Agriclinic Centres

...AGRICLINICS AND AGRIBUSINESS CENTRE INTRODUCTION: With the diversification and modernisation of agricultural practices, there is a need to augment support and extension services for agriculture. For this purpose, a scheme for setting up agriclinics and agribusiness centres by agriculture graduates has been launched by GoI with the support of NABARD. These centres will provide a package of input facilities, consultancy and other services. They will strengthen transfer of technology and extension services and also provide self employment opportunities to technically trained persons. BACKGROUND OF THE SCHEME: There are 11,900 graduates from agriculture and allied sectors passing out from agricultural universities in India. However, only 2000 are able to get employment in Government/Private sectors. Thus there remains a vast pool of around 9900 graduates in the country who can support and boost agricultural production process if viable business opportunities are provided to them. On the other hand there exists an agricultural extension system which is fast shrinking resulting in wide extension gaps between those who require improved technologies and those who generate them.Thus in the aftermath of this wide extension gap and the vast pool of unemployed agriculture pass outs remains to be tapped to provide support to the extension system and ultimately to help improve agricultural productivity. This gave birth to a unique and ambitions scheme to address the twin......

Words: 1716 - Pages: 7

Premium Essay

Shopping Centre

...SHOPPING CENTRE OPERATIONAL PERFORMANCE REPORT 31 DECEMBER 2013 SHOPPING CENTRE OPERATIONAL PERFORMANCE REPORT OVERVIEW OF PORTFOLIO Westfield Retail Trust’s (the Trust) portfolio of shopping centres is geographically diverse, spread across five states and one territory in Australia, and New Zealand. The centres are generally located near or in major metropolitan areas, are anchored by major retailers with long term leases and incorporate a wide cross-section of specialty retailers and national chain store operators. The Trust’s shopping centre investments are undertaken through joint ventures and co-ownership arrangements, primarily with Westfield Group and major institutional investors. The following table sets out the Trust’s shopping centre portfolio as at 31 December 2013. Australia New Zealand Total Centres Retail Outlets GLA (million square metres) Asset Value (billion)1 1. Trust share of shopping centre assets excluding development projects and construction in progress of $247 million. Note: Exchange rate as at 31 December 2013 was AUD/NZ 1.0869 37 10,712 3.3 A$12.4 9 1,409 0.4 NZ$1.4 46 12,121 3.7 A$13.6 Key operating statistics for the shopping centre portfolio (including part-owned shopping centres on a 100% basis) for the year ended 31 December 2013, as applicable, include the following: − Comparable shopping centre net property income growth: 2.0% in Australia and 0.3% in New Zealand − Portfolio leased rate: >99.5% − Weighted average......

Words: 2267 - Pages: 10

Premium Essay

Call Centre

...KAPLAN UNIVERSITY | Call Centre | Unit 9 Assignment | | | 3/10/2014 | | Introduction Customer Interaction Centre, also known as CIC is a corporation which is mainly engaged in receiving and transmitting large amounts of information, supports and inquiries from customers via telephone concerning technical support for their products. CIC is developing by dramatic and rapid speed, and is gradually becoming an important and indispensable component stage in modern enterprises and companies. The team’s leader has been having difficulty getting the team to focus during work and keeping them motivated, because they have not been empowered to make decisions that encourage them to work together. This situation has not changed since moving into a new building as communication still remains poor and affects the way the team operates. For example, when calls are coming in, instead of taking the first call, they are constantly arguing about who is going to take the call due to the nationality of the caller. These calls are coming in from all over the world and although each team member speaks English in addition to his or her native language, each feels overwhelmed by the amount of calls being transferred to him or her because of the language barriers. This department has a team of four: Joy – African American female from Virginia-Team Leader Vincent- Asian male from New York-Call centre rep. Aneesa-Arab female from California-Call centre......

Words: 2564 - Pages: 11

Premium Essay

Shopping Centre Template

...Module 2: How would you define the industry to be analysed? Australian shopping centre Industry Is the industry Global? Not really Is the organisation mentioned Australian or overseas based? Australian Can you make any inferences about the industry value chain from the article? Build, Develop and manage shopping centres Are you able to identify the stage of the industry life cycle from the facts in the article? Shake out or decline * Sales have delcines by 0.3% pa in the last 5 years (Australian retailers) and expect to grow by the same amount in the next 5 years. Therefore profitability is not in clear decline, * Buyers have how power (information power, not dependent of traditioinal methods of shopping) * Suppliers have high power ( they can choose how where they want their shop or wether just online) * Australian has sturcuters in place whereby a few major players determine market trends and consumer offerings Remote Environment (eg PESTEL) What have been the remote environment trends that have driven the industry to its current state? Political – Not really mentioned - changes in tarrifs and taxes may shift balance of power Economic – Global Financial Crisis. Industry is very reliant on overall economic growth and prosperity. Social- Technological- Biggest Issue- Online reatialing has become bigger, information at buyers fingertips (literally), new technology emerging to provide cusomters with more of a service rather then just selling......

Words: 702 - Pages: 3

Free Essay

Pagan Medical Centre

...Human Capital (Requirement for the module : 201405-MBAE1-MHC-Managing Human Capital) By : Vicknesh Krishnan The Pagan Medical Centre has seen marked progress in growth and success for the past 8 years of its establishment and it doesn’t show any signs of slowing down. Started off as a small partnership between 3 doctors with just 5 nurses being hired, this centre has eventually grown to house 200 employees. The Director of this centre is the senior most doctor/founder among the three who initiated this partnership. This reflected a very centralized organizational structure. Centralization is the degree to which decision - making authority is concentrated at the top of the organizational hierarchy (Fry & Slocum, 1984). This role is now being looked into an elected basis as they a have board of governance in place as the centre expanded. Housing 150 permanent staff and 50 temporary personnel, this company is still very hierarchical in its structure. Hence it is very rule driven, stable and resistant to change. Much of the work behaviour is regulated and kept within organizational guidelines and standards. This spelled out a very mechanistic structure and it saw a very high turnover in the last 4 years. The brain drain was among the senior doctors and nurses, leaving this centre with a diminished degree of quality in terms of management and health services delivery. From the data acquired via surveys done among the staffs showed......

Words: 4559 - Pages: 19

Premium Essay

It for Business - Time Education Centre

...technology | Yes | Yes | Yes | Economic growth and stability | No | No | Yes | Question 2: Briefly discuss the various information systems/IT applications needed to support the CSFs of the organization. Answer: Based on the identified CSFs we have come up the following list of MIS applications which could be used to the deliver the below mentioned CSFs. CSFs | MIS application | Quality of Faculty | Online system for capturing and analysing student feedback | Quality of study material | Online system for capturing and analysing student feedback | Performance of TIME students | Maintaining Database, Online evaluation of students, analysing performance patterns | National Reach | Maintaining centre database, capture data of student and faculty city preferences | High quality test series | Online system for capturing and analysing student feedback, database for capturing current question patterns | Quality of class room coaching | Classroom monitoring system, capturing and analysing student feedback | Personality development programs | Analysing student performance patterns and feedback, Database of successful candidates | Utilization of available high end technology | For all the above mentioned purposes | Economic growth and stability | Cannot be controlled | We have tried to link MIS applications to the CSFs to make effective use of IT in the organization. Question 3: To the extent possible, discuss how......

Words: 2261 - Pages: 10

Free Essay

Learning Centre

...Early Childhood Education LEARNING CENTRES “HONEY BEES READING CENTRE” Introduction What are Learning Centres? The term Learning Centres refers to designated areas of the classroom where students congregate in small groups to accomplish given learning tasks. Typically, students can work independently in these centres, sometimes while the teacher works with a small reading group. Examples of learning centres may include: listening to audio cassettes, playing educational games on the computer, practicing handwriting, writing/editing written works, reading silently, playing imaginatively in the puppet centre, and playing math games with manipulatives. Student work in a given learning centre for a certain amount of time, then rotate to the next one when time is up. Teachers will need to spend a significant amount of time training students on how to behave during centre time, as well as modelling how to complete each of the learning centre activities. This will assure that learning centre time is productive, relatively quiet, and organized. AGE GROUP OF CENTRE AND THE MAIN CHARACTERISTICS OF CHILDREN IN AGE GROUP Four and five year-olds are the age group for which the ‘Honey Bees Reading Centre’ is planned. Children in this age range display several characteristics which can be categorized as cognitive, physical, psychosocial and moral. Cognitively * Enjoy stories and can retell them * Are fascinated by words and silly sounds * Have large......

Words: 1099 - Pages: 5

Premium Essay

Qualtiy Metal Service Centre

...Quality Metal Service Centre lies in the metal distribution industry which is highly competitive and mature. There are fewer companies in this field than those in the retail business or service industry. Quality Metal Service Centre is in the middle of the value chain. They have two major responsibility areas, both internal and external. One issue identified with QSMC is that they have few suppliers to choose from as there only a certain number of metal mills available. With their corporate strategy to focus sales efforts on targeted markets of specialty metal users, they plan to introduce higher technology metals such as titanium however titanium is not readily available on the distributor market. This will not only further limit their selection of suppliers, it will also lose their previously stable base of customers if end user customers when it diminish its participation in the broader commodity product line. Both the bargaining power of suppliers and threat of substitute products to high-technology metals may make the specialised metal industry less profitable. Another weakness with redeploying into higher technology metals is that the rapid development of technology will expense too much cost and further reduce the profits of the company. Research and development cost, patents costs and the changing market in the business environment may be a threat to Quality Metal Service Centre. The organisation structure of QMSC is quite complex. It is decentralised very much......

Words: 367 - Pages: 2

Free Essay

The Centre of the Bed

...The Centre of the Bed.Joan Bakewell.Great Britain: Sceptre,June 26,2004. 336 pp. "Dead shares no beds",came in mind in Joan Bakewell after her husband died.She will live alone and her children will go away because they have their own family.There is no space beside her,she is on her own.When she wrote this book,she moved between the centre of the bed and the white room and reihhabited the past.Joan Bakewell was born on April 16,1933 at Hooley Range Nursing Home,Heator Moor in Stockport.She was the daughter of artisans.She was the first in her family to go to university and only the second woman from her grammar school to attend Cambridge. She worked on include BBC TV's Late Night Line Up,News night and Heart of the Matter.She has two children and six grandchildren and lives in London. "Let's love each other then;enjoy,before it is too late,each fleeting day".I was resolved that if life was short,I would live it to the full,take everything it offered,and not waste it on unimportant.This quote was in the book (the centre of the bed) and it said here dont have to waste time because time is gold. The author's purpose is to make people have experience in their journey's because I also believe that everyone learned because of experience in life.The author's main point is to make people to do more ,she believe it will take us up or make make us to improve like what she is now,during her time ,most women stay at home and have cildren but what...

Words: 358 - Pages: 2

Premium Essay

Flight Centre

...Shruti Manchanda ------------------------------------------------- Flight Centre Case Study Analysis Shruti Manchanda ------------------------------------------------- Flight Centre Case Study Analysis Contents Executive Summary 1 Findings 2 Discussion 4 CONCLUSION 7 Recommendation 7 Implementation 8 References 8 Executive Summary This report contains analysis on Flight Centre’s customer experience survey conducted in Australia. The report has been divided into three main sections. The first section lists the important facts, findings from the case study. This is further elaborated to list key challenges faced by Flight Centre. Based on the facts and key challenges alternative solutions have been provided in the second section. Final section of the report mentions the recommendations and implementations for the company to improve the current situation. Flight Centre is one of the largest and most successful travel booking agencies. First Flight Centre store was opened in 1982, the current number of stores in Australia is more than 680. The company’s vision is to be the most successful travel company, delivering best possible experience to its customers and partners Objective of Flight Centre 1. Providing amazing travel experience at best prices 2. Providing excellent customer services with highly trained experts Findings Flight Center conducted a customer experience survey for 219 Australian stores, 9058 survey......

Words: 1752 - Pages: 8

Free Essay

Employment Resource Centre

...Employment Resource Centre Brief History……………………. 5 Ownership and the size of organisation……………………………………. 6 Employment Resource Centre Hierarchical Relationship Chart…………... 7 Services provided by the Employment Resource Centre…………………... 8 PEST Analysis……………………………………………………………... 11 Communication…………………………………………………………….. 13 Conclusion…………………………………………………………………. 14 Bibliography……………………………………………………………….. 15 Terms of Reference As a part of the FETAC course we are required to do a research on the organisation we had Work Experience in are familiar with. The purpose of this project is: ✓ To investigate and analyze the organisation and the industry that organisation belongs to ✓ To outline the environmental factors that might affect the organisation ✓ To describe the structure of the organisation ✓ To describe the ownership and the size of organisation ✓ To describe the internal and external communication within this organisation It has to be submitted to Business Administration Tutor - Eimear Hynes on 23rd March 2010. Introduction The Congress Centres Network, formerly the ICTU Network of Unemployed Centres, came into being during an era of mass unemployment in 1980’s. The Centres were established to provide support, resources and a range of services to the growing numbers of unemployed workers, many of whom were trade union members. Centres also served......

Words: 3030 - Pages: 13

Premium Essay

Singapore Hawker Centres

...Hawker centres Background Hawker centres offer a diverse range of food, and dining in this natural open-air environment has become a reflection of life in Singapore. (National Environment Agency (NEA), 2009). Hawker centres are not only an integral part of Singapore’s street food culture, but also a significant part of Singapore’s social and cultural heritage. (Ministry of the Environment and Water Resources (MEWR), 2008). The National Environment Agency (NEA) has conducted a study and results has shown that hawker centres are popular amongst Singaporeans, with 55% stating that they dine out at hawker centres at least once a week (MEWR, 2008). The NEA manages 109 hawker centres in Singapore, with a total of 15,000 stalls altogether. These centres can be found in both residential and non-residential estates.   There are 25 hawker centres owned by the Ministry of the Environment and Water Resources (MEWR) and the other 84 centres are owned by the Housing & Development Board (HDB) (NEA, 2009). Design Most hawker centres typically comprise of two sections. They are the cooked food section and a market produce section, although there are some 30 stand-alone centres that offer either solely cooked food or fresh produce. (NEA, 2009). At present, the government is putting in effort to make hawker centres more environmentally friendly. The Straits Times (2012) mentioned that “green" features such as composting stations, energy-efficient light bulbs and solar panels...

Words: 792 - Pages: 4