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Process Design Matrix and Summary

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Process Design Matrix and Summary

Process Design Matrix
Process Design Aspect Service Product
Design focal point
Strategy
Process design approach
Process map
Process Performance Measurement
Factory location
Facility layout
Process design
Scheduling
Production planning
Workforce Need for more digital technicians to ensure that customer care is focused in the event of streaming errors and employees capable of patching “bugs” and keeping games updated Need for a reduction in workforce due to not selling hardware as predicted
Quality With it being a streaming service there would be a need for greater quality due to factors beyond the control of the streaming compared to owning a physical disc that doesn’t need to be connected Quality has a chance to suffer because units are sitting in storage instead of being sold while manufacturing slows down because of smaller demand leading to a possibly inferior product
Capacity
Inventory Increase in inventory of digital codes for streaming services Decrease in number of consoles because of lagging demand

Executive Summary Overview Online video game streaming and the Nintendo Wii U are selected as the service and the product for identifying suitable process design approaches. In order to effective manage these two items there are three types of contrasting approaches including workforce, quality, and inventory.

Executive Summary # 1 A firm proposes the idea of rolling out an online video game streaming service (similar to Netflix, Hula, etc.) that would enable users to download a game for “x” amount of time during which it could be played continuously until the “rental” time ran out for it. Users could download directly from the company that distributes the game through the HUD available on the gaming service. The need for this service comes from three…...

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