Premium Essay

International Vietnam Russian Eye Hospital and Benefit of Using Information Technology

In: Business and Management

Submitted By datduongvna
Words 1828
Pages 8
International Vietnam Russian Eye Hospital and benefit of using Information Technology

Duong Chi Dat
IFY Student 2011

International Vietnam Russian Eye Hospital (VRH) is a private Russian based hospital in Hanoi, Vietnam, using latest technologies in diagnosis and treatment with service of ophthalmologists coming from Fyodorov Hospital, Russia. The hospital was established in February, 2009 and since then has gained a strong position in the healthcare market in Northern Vietnam (VRH, 2011) Reputation and credit of the hospital and number of patients coming to it has dramatically increased since establishment, thanks to the quality of service it provides and the efficiency of applying information technology to the hospital’s everyday work. The purpose of this report is to analyze how the hospital has benefited from using information technology (IT) in terms of revenue, working efficiency and ensuring patients’ satisfaction.
Method
Participants Face to face and telephone interviews were conducted with the hospital’s management team members including General Manager, IT Manager, Head of Customer Care Department, Chairman and a laser surgeon. All the interviews were focused on how the hospital has benefited from using IT from different points of views.
Materials
Annual reports for the years 2009 and 2010 including income statements of the first two months in 2011 provided by the General Manager were used to analyze the growth rate of VRH’s revenue. Statistics based on questionnaires provided by the Customer Care Department were used to analyze how information technology has contributed to reputation of the hospital and satisfying its patients.
Results
Revenue trend of VRH The revenue of the hospital has increased from nearly 1 billion VND per month since its establishment in February, 2009 to 3.8…...

Similar Documents

Premium Essay

Information Technology

...rain_c03_070-121hr.qxd 28-09-2009 11:25 Page 70 CHAPTER 3 1. Describe the major ethical issues related to information technology and identify situations in which they occur. 2. Identify the many threats to information security. 3. Understand the various defense mechanisms used to protect information systems. 4. Explain IT auditing and planning for disaster recovery. Ethics, Privacy, and Information Security LEARNING OBJECTIVES rain_c03_070-121hr.qxd 28-09-2009 11:25 Page 71 WEB RESOURCES Student Web site www.wiley.com/college/rainer • Web quizzes • Lecture slides in PowerPoint • Author podcasts • Interactive Case: Ruby’s Club assignments WileyPLUS • All of the above and... • E-book • Manager Videos • Vocabulary flash cards • Pre- and post-lecture quizzes • Microsoft Office 2007 lab manual and projects • How-to animations for Microsoft Office • Additional cases CHAPTER OUTLINE 3.1 Ethical Issues 3.2 Threats to Information Security 3.3 Protecting Information Resources What’s in IT for me? ACC FIN MKT OM HRM MIS rain_c03_070-121hr.qxd 28-09-2009 11:25 Page 72 72 Chapter 3 Ethics, Privacy, and Information Security Opening Case NASA Loses Secret Information for Years The Business Problem Over the past decade, U.S. government agencies have been the victims of an unprecedented number of cyber-attacks. One government official noted, “It is espionage on a massive scale.” Government agencies reported almost 13,000......

Words: 25389 - Pages: 102

Premium Essay

Information Technology

...Analysis of Case 6: Considerations for Voice Over IP Telephony Discussion Questions 1. Should the vice president’s approach put greater stress on the need to replace an obsolete system (risk mitigation) or on the desirability of improving the organization’s ability to implement new applications (enable new opportunities) 2. How should he engage the organization in learning about the potential of VoIP and developing plans for potential uses of the technology? 3. If a result of this learning is a belief that the VoIP technology is not fully mature, how should Forest assess whether it should proceed or not? Overview The vice president of support services will need to take a systematic approach in dealing with the issue at hand: 1) Assemble a committee of stakeholders and experts 2) Identify vendors of both VoIP and old supported systems that offer products that generally meet the standards and requirements of the organization 3) Send out RFPs to identified vendors 4) Conduct a formal financial analysis with a scoring system that offers a fair valuation of either system in order to identify the preferred system that is aligned with Forest’s overall plans and strategies 5) Present the preferred choice to the executive with clear reasons why he thinks it is the preferred choice Proposed Detailed Action Plan Budget considerations According to Wickham, Wager and Glaser (2009), there are four classes of investment that reflect in an organization’s budgetary......

Words: 1530 - Pages: 7

Free Essay

Information Technologies

...assets Return on equity Balance Sheet Total assets Total equity attributable to equity holders of the company Current ratio Staff Information No. of staff Staff costs to revenue Revenue per employee % RM’000 RM million RM million times RM million % % % % 2010 99.1 10.4 16.0 8.0 8.1 2009 109.3 9.1 14.5 5.9 9.6 2008 (0.5) 9.4 13.7 6.2 (4.4) 2007 15.5 11.8 16.9 7.9 (3.9) 2006 155.9 13.2 18.0 8.1 11.5 1,375.2 828.6 1.4 1,274.6 799.6 1.2 1,537.8 764.5 1.1 1,247.1 859.4 1.3 1,326.0 938.0 2.2 15,618 55.1 65.0 15,780 56.8 57.2 16,125 55.7 57.2 15,777 53.1 54.5 15,425 52.2 53.2 2 Pos Malaysia Annual Report 2010 Group Financial Highlights Pos Malaysia Annual Report 2010 3 4 Pos Malaysia Annual Report 2010 Business Highlights BUSINESS REVIEW • Revenue : RM624.3 million (up 17.0%) 2010 ACCOMPLISHMENTS • Successfully started operations of National Mail & Parcel Hub in October 2010 • Implemented the countrywide beat recasting exercise • Received the GOLD Award for Quality Management Certification Program from Universal Postal Union (UPU) MOVING FOWARD • Streamline operations and improve processes to enhance efficiency • Consolidation of mail processing centres to enhance service quality and optimise cost • Seize opportunities to enhance business growth • Increase the use of new technologies to further improve efficiency in various areas of mail MAIL BUSINESS • Volume : 1.2 billion items (down 5.9%) •......

Words: 50839 - Pages: 204

Premium Essay

Information Technology

...Information Technology deals with the use of computers and telecommunications to store, retrieve and transmit information. New IT capabilities (e.g., e-commerce and social networks) strongly influence competitive strategies and the efficiency of operations. New IT developments are important to all business disciplines because they trigger changes in marketing, operations, e-commerce, logistics, human resources, finance, accounting, and relationships with customers and business partners. Nothing about business or corporate strategy is untouched by IT. Information technology is used in a wide variety of business organizations like Wal-Mart, Galeries Lafayette. The IT has also been applied to optimize police departments’ performance to reduce crime. The following points illustrate the use of IT to optimize police departments’ performance to reduce crime.     • It stores the data of the previous crimes in a single location for easy access. Whereas with street patrolling accessing of data regarding previous crimes takes some extra efforts as the data is not in a single location.     • We can apply certain logics and calculations on the collected data to come up with some predictions. With street patrolling, based on the previous data and experience we come up with some predictions     • The output of such a prediction is a report that gives the location and time of   where the crime will occur. With street patrolling no such reports are available and the prediction is made......

Words: 10995 - Pages: 44

Premium Essay

Aravind Eye Hospitals

...and managing services Case: Aravind Eye hospital CASE UNDERSTANDING AND ANALYSIS Aim of Aravind Hospitals: To treat the eyesight of the poor people in each and every part of India and in other asian, africa countries and in countries across the globe. Founder of Aravind Hospitals: Initially it had three surgeons :Dr. Venkataswamy, his sister, Dr. G.Natchiar; and her husband, Dr. P. Namperumalswamy .Dr. Venkataswamy is the founder of Aravind Hospitals. Personal tragedies at a very age (like the demise of his father) made him strong and accept the responsibilities of his family. * Strong technical expertise. * A strong sense of passionate service towards mankind included with spirituality and idealism. * Emotional connect with differently abled people as he himself has suffered from arthritis. Added with all personal experiences, a strong technical expertise helped him to build Aravind Hospitals Timeline of Aravind Hospitals: Year | Event | 1976 | Established main hospital with 20 beds | 1977 | 30 beds annex | 1978 | Free hospital with 70 beds started | 1981 | 250 beds with 80,000 sq feet of space in five floors | 1984 | 350-bed free hospital was opened | 1988 | New hospitals at Tirunelvelli and Thani started | 1990 | Free hospital opens to walk in patients | 1991 | Intraocular factory setup | 1992 | 240 staff including 30 Doctors,120 nurses | Operations in Aravind Hospitals: The hospital provides two principal surgical......

Words: 1101 - Pages: 5

Free Essay

Using Information Technology in a Company

... Objectives behind using Information Technology Like all other institution Rebutel Communication Pvt Ltd. exists only for the revolution of the modern Information Technology. And we also have much honor for our existence. And for that we use a large portion of modern information technology. (Contd.) Rebutel Communication Pvt Ltd. want to ensure, 1 Highest product quality 2 Recruiting highest deserving employees 3 Best quality service to their customers And many more minor plans By using Information Technology Strategies to Implement the Objective As a company of private communication we fully related to the Information Technology. We use various Software and Hardware, which make our work easy and comfortable. Besides this we also have various strategy to reach in dominant position in private communication sector and helps to play a monopoly role in private communication sector. (Contd.) Among all strategies significant strategies are, 1 Rebutel Communication Pvt Ltd. has a well recruited and equipped IT sector. 2 we have total ten Software and six Hardware engineer through its all offices, which are serving their best in their own sector. (Contd.) 3 We take training weak in every three month from the Institute of Information Technology (IIT) from University of Dhaka. 4 A few months ago Rebutel Communication Pvt Ltd. take an Industrial come Business tour to Hong-Kong, Which helps employees to be more efficient on our own......

Words: 503 - Pages: 3

Premium Essay

Using the Association of Information Technology Professionals

...Using the Association of Information Technology Professionals to support my education and beyond November 29, 2010 Using the Association of Information Technology Professionals to support my education and beyond Pursuing an education with the goal of achieving more rewarding employment opportunities can seem daunting, especially when the avenues after achieving the degree can be vast without a map to help guide someone along the industry waters. Professional organizations routinely establish chapters for certain fields that guide individuals to greater opportunities. In the information technology field, the Association of Information Technology Professionals (AITP) operates to assist students or employed professionals who want to continue, enhance and expand their knowledge. For my part, I plan to join and use the AITP to facilitate and maintain my success in the information technology (IT) industry. The AITP emerged in 1996 as a direct evolution from the Data Processing Management Association (DPMA). The DPMA had operated since 1962 and had focused primarily on the continued education of information processing techniques with the increase of computers in professions worldwide. The DPMA also continually strove to recognize the contributions of professionals in the IT industry. In 1996, the DPMA changed their name to The Association of Information Technology Professionals to align with the adopted terminology that was emerging from the field but also to expand evolve...

Words: 978 - Pages: 4

Free Essay

Vietnam, Marketing International

...Le Vietnam – Marketing International 1. Repères Géographiques 2. Informations générales 3. Une évaluation du risque Politique : Pays politiquement stable 4.1. Stabilité du gouvernement et des institutions : Contrôle du processus de décision par le Comité central et le Bureau politique dont le renouvellement s’est déroulé sans perturbations en 2011, lors du XIème Congrès du Parti Communiste Vietnamien (PCV). Une réforme constitutionnelle a été adoptée le 28 novembre 2013 et confirme le mouvement d’ouverture et de démocratisation du pays. Et le pays a même été élu au Conseil des Droits de l’Homme de l’ONU (Organisation des Nations Unies) 4.2. Conditions socio-économiques En 20 ans, la pauvreté est passée de 60% à 20% de la population. Les indicateurs démographiques sont encourageants : baisse de la mortalité infantile et maternelle. Mais des fragilités demeurent. En particulier le déséquilibre entre les zones urbaines et rurales. L’appauvrissement de ces dernières et l’afflux de population dans les villes qui les paupérisent.  De plus l’exode rural lié au décollage économique dans les villes entraîne une dépendance croissante à l’importation. Enfin au niveau de la formation et de l’éducation, le Gouvernement est engagé dans une politique visant à développer une main d’œuvre qualifiée plus importante. 4.3. Conflits internes Depuis 2011, une rivalité oppose le Premier Ministre, Nguyen Tan Dung, et le Président......

Words: 1777 - Pages: 8

Premium Essay

Information Technology

...MGT220 Information Technology Term Paper Term Paper Part I. Assume you have taken over responsibility to play the lead Information Technology (IT) management role in Magnum Enterprises. Your boss, Rachel Heigl, is Magnum’s CIO. The IT management group is comprised of six people who you will be supervising. Ms. Heigl is an enlightened manager, and she believes that if you are to carry out your responsibilities effectively, you need to work with her in defining your IT management role. As a first step, she invites you to write a short statement where you describe what you see to be your role as head of the IT management effort at Magnum. There are two major aspects that we need to consider when it comes to IT and they are researching and understanding. When we might be the source to understand the capabilities of the company whether they are operational or strategic. IT helps the advancements of companies and businesses by improving their effectiveness creating products and services with thoroughgoing customer satisfaction, productivity, profitability, and competitiveness in mind. I will focus on, identifying our priorities and to integrate them thru a process that will allow us to monitor the technology and most important its performance. I assure you that I will not sit and wait for things to happen, I will be the go-to person, the expert and the mentor. I recognize that I will have specifics responsibilities, and I also have implied ones that will need to......

Words: 4684 - Pages: 19

Premium Essay

Health Care Information Technology Benefits and Problems

... Health Care Information Technology Benefits and Problems By Bryan Chadwick Health Care Information Technology, what is it? How does it benefit us? What are some of the problems with it? These are questions that need to be answered. Health Care IT the communications between information science, computer science and health care. According to Forbes we as a nation spent $2.8 trillion on healthcare in 2012 (Pearl, 2013), that is around 18% of the U.S gross Domestic Product (Pearl, 2013). Of that $2.8 trillion spent on HealthCare around $34.5 billion is spent on its Information Technology. (Manos, 2013) We know the definition of health care IT; but what is it really? It is the computer software and systems that each clinic, hospital, and insurance company uses. This allows us to upload patient records easier, transfer data between hospitals. Allows your doctor to pull up your medical history and treat you with much faster response time. Also one main benefit, it allows patients to be able to access health records, treatment information, test results and billing from their computer, smartphone or tablet. With technology giving us the power at our figure tips to access data from anywhere; Healthcare Information Technology can have its benefits and problems. We have listed some benefits with the Information Technology. However what are some of the issues with it. How secure is this information? Is this information HIPPA compliant? According to the Department of Health and......

Words: 956 - Pages: 4

Free Essay

Blue Eye Technology

...SEMINAR REPORT ON BLUE EYES TECHNOLOGY Submitted by BINYAMIN M In partial fulfillment of the requirements for the Degree of B-TECH DEGRE in COMPUTER SCIENCE AND ENGINEERING SCHOOL OF ENGINEERING COCHIN UNIVERSIY OF SCIENCE AND TECHNOLOGY KOCHI-682022 JULY 2010 Division of Computer Engineering School of Engineering Cochin University of Science & Technology Kochi-682022 _________________________________________________________ CERTIFICATE Certified that this is a bona fide record of the Seminar work entitled BLUE EYES TECHNOLOGY Done by BINYAMIN M of VII semester Computer Science & Engineering in the year 2010 in partial fulfillment of the requirements for the award of Degree of Bachelor of Technology in Computer Science & Engineering of Cochin University of Science & Technology Dr. David Peter S Head of the Division REVATHY .R. Seminar Guide BLUE EYES TECHNOLOGY ACKNOWLEDGEMENTS I express my sincere thanks to Dr. David Peter (Head of the Department, Computer Science and Engineering), Mr. Sudeep P.Elayidom (Staff incharge) and my seminar guide Miss Revathy R. for their kind co-operation for presenting the seminar. I also extend my sincere thanks to all other members of the faculty of Computer Science and Engineering Department and my friends for their cooperation and encouragement. BINYAMIN M DIVISON OF COMPUTER ENGINEERING BLUE EYES TECHNOLOGY ABSTRACT Is it possible to create a......

Words: 8762 - Pages: 36

Premium Essay

Aravind Eye Hospital

...1. Executive Summary The present case concerns Aravind Eye hospital which is a privately owned hospital and provides free services to the poor and needy people. Dr.Venkataswamy who is the founder of the hospital wants to expand Aravind Eye hospital to all parts of India, Asia, Africa and rest of the world so that quality and free eye services can be provided to the poor and needy people who have curable blindness but can’t afford to pay for their treatment. Dr. V is interested in knowing how this expansion can be achieved through the franchisee model.The case writer has been hired as a consultant to advice Dr. V as to how to realize his dream. The statement ‘Once Aravind, always Aravind’, supported by the whole staff of AEH, reflects this mission and partly validates the business model of Aravind Eye Care System. This model aims to make eye care available to all, regardless of income. A sense of compassion and commitment, dedication to quality and cost control and strong leadership are key elements in the success of this innovative health care model. After examining the case we can observes that there are various problems which need to be looked at. These include ensuring that the model is self-sustainable and the franchisee is able to recover his cost of capital, to ensure that the main purpose of the hospital of providing free services to the poor and needy is not compromised, quality man power is available to ensure smooth functioning of the franchises and to address......

Words: 1947 - Pages: 8

Free Essay

International Journal of Education and Development Using Information and Communication Technology

...International Journal of Education and Development using Information and Communication Technology (IJEDICT), 2008, Vol. 4, Issue 1, pp. 49-65. The Internet in developing countries: a medium of economic, cultural and political domination Abdulkafi Albirini University of Illinois at Urbana-Champaign, USA ABSTRACT The last decade has witnessed an unprecedented diffusion of network technologies into developing countries. The technological discourse attending this diffusion has presented the new media as a utopian, egalitarian and empowering tool with the potential of ushering in a new era of development, democracy, and positive cultural change. This paper examines the economic, cultural, and political effects of the Internet within the historical context of developing countries. The paper traces the politically-inspired evolution of the Internet, its transfer into developing countries, and the economic, cultural, and political consequences of this transfer. Existing data indicate that the implementation of the Internet in most developing countries has served as a drain to the local resources, thus exacerbating their economic dependency on foreign nations. On a cultural level, the Internet’s predominantly Western design, content, and language have facilitated the proliferation of alien cultural patterns at the expense of the social experiences of the local cultures. Lastly, the Internet’s build-in tracking capabilities and its current manipulation for political purposes on......

Words: 9084 - Pages: 37

Free Essay

Using Information Technology

...Podcasts are a very interesting representation of the use of technology that is currently going on in the world. To think that you don’t even have to be bothered to read an article anymore shows how the world is progressing. Now on to a more pressing matter in today’s times; the usefulness of technology in a crisis situation. I feel as though people are beginning to rely more and more on technology for things each day. I wonder if people are truly aware of all that technology has to offer. For the longest time I always looked at technology as a rather unnecessary addition to someone’s household. I always figured that you could get the same information from reading the newspaper or watching the news, when in all reality, there is no quicker more efficient way to get information that technology and the internet. It’s amazing the amount of information that can be stored on technology and the fact that things can be linked. It is now easier for doctors to access one’s records because there is a doctor portal that has it all documented on that if they have permission each doctor can access and get the most up to date information about their patient. I know many people feel that nothing will be better than good old fashion pen and paper. Pen and paper is great at certain times but it can also cause some issues. Have you ever tried reading someones handwriting and you were unable to decipher what is said? I’m sure you’re all thinking of course that has happened. Now try and......

Words: 583 - Pages: 3

Premium Essay

Information Technology

...nformation Technology for Management Transforming Organizations in the Digital Economy International Student Version EFRAIM TURBAN, University of Hawaii at Manoa LINDA V O L O N I N O , Canisius College with contributions by: CAROL POLLARD, Appalachian State University . JANICE C. SIPIOR, Villanova University DOROTHY LEIDNER, Baylor University LINDA LAI, Macau Polytechnic University of China CHRISTY CHEUNG, Hong Kong Baptist University DEBORRAH CRISTOBAL, University of Santo Tomas, Philippines WILEY & Sons, Inc. CONTENTS 4 Networks and Collaboration as Business Solutions 112 I IT Supports Organizational Performance in Turbulent Business Environments 1 Toyota Scion's Innovative Advertising Strategies 2 1.1 Doing Business in the Digital Economy 4 1.2 Information Systems and Information Technology 11 1.3 Business Performance Management, Business Pressures, Organizational Responses, and IT Support 13 1.4 Strategy for Competitive Advantage and IT Support 18 1.5 Social Computing and Networking and Virtual Worlds 25 1.6 Why Should You Learn About Information Technology? 29 1.7 Plan of the Book 30 1.8 Managerial Issues 31 Minicase: NHS Hospitals Adopt Wireless 35 G Information Technologies: Concepts, Types, and IT Support 38 Mary Kay's IT Systems 39 2.1 Information Systems: Concepts and Definitions 41 2.2 Classification and Types of Information Systems 42 2.3 How IT Supports People 52 2.4 How IT Supports Supply Chains and...

Words: 1585 - Pages: 7