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Human Resources Management

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HRM592 Final Exam Study Guide
YOU MAY WANT TO PRINT THIS GUIDE.
1. The Final Exam is open book, open notes. The maximum time you can spend in the exam is 3 hours, 30 minutes. If you have not clicked the Submit for Grade button by then, you will be exited from the exam. In the Final Exam environment, the Windows clipboard is disabled, and so you will not be able to copy exam questions or answers to or from other applications.
2. You should click the Save Answers button in the exam frequently.
This helps prevent connection timeouts that might occur with certain Internet service providers, and also minimizes lost answers in the event of connection problems. If your Internet connection does break, when you reconnect, you will normally be able to get back into your Final Exam without any trouble. Remember, though, that the exam timer continues to run while students are disconnected, so students should try to log in again as quickly as possible. The Help Desk cannot grant any student additional time on the exam.
3. See the Syllabus section "Due Dates for Assignments & Exams" for due date information.
4. Reminders
• You will only be able to enter your online Final Exam one time.
• Click the Save Answers button often.
• If you lose your Internet connection during your Final Exam, log in again and try to access your Final Exam. If you are unable to enter the Final Exam, first contact the Help Desk and get a ticket number, and then contact your instructor.
• You will always be able to see the time remaining in the Final Exam at the top right of the page.

5. Submitting Your Final Exam
• When you are finished with the Final Exam, click on the Submit for Grade button.
• Please note: Once you click the Submit for Grade button, you will not be able to edit or change any of your answers.

6. Exam Questions • There are five randomly selected essay questions, each worth 40 points, for a total of 200 points, along with one randomly selected essay question worth 50 points. The entire exam is worth 250 points, or 25% of your overall grade.
• The Final Exam covers all course TCOs and Weeks 1–7.
• The Final Exam contains a single page and is pooled. This means that not everyone will have the same questions. Even if you do have some of the same questions, they may not be in the same order. These questions are distributed among the TCOs.
• On the essay questions, your answers should fully address each part of the question and demonstrate your knowledge and understanding in a concise and complete answer. Most essay questions require answers that are a couple of paragraphs (not a couple of sentences) that directly speak to each part of the question.
• Remember to always use proper citation when quoting other sources! This means that any borrowed material (even a short phrase) should be placed in quotation marks with the source (URL, author/date/page #) immediately following the end of the passage (the end quote). Changing a few words in a passage does not constitute putting it in your own words, and proper citation is still required. Borrowed material should not dominate your work, but should only be used sparingly to support your own thoughts, ideas, and examples. Heavy usage of borrowed material (even if properly cited) can jeopardize the points for that question. Uncited material can jeopardize a passing grade on the exam. As a part of our commitment to academic integrity, your work may be submitted to turnitin.com, an online plagiarism checking service, so please be very mindful of proper citation.
• Sample Essay Questions
• Which strategic training and development initiatives should all companies support in today’s economic environment? Why? How might these vary by organization or industry? Provide an example.
• What are the benefits to the organization of a formal mentoring program? What are the potential benefits for the mentor and protégé? What is the best way to match mentors and protégés?
7. Some of the key study areas as they relate to the TCOs are below. While these are key areas, remember that the exam is comprehensive for all of the assigned course content and this study guide may not be all inclusive.

A. Given the imperative for improved performance faced by organizations, design training and development activities that are directly linked to the attainment of the organization’s strategic business goals and objectives.
Enabling Objectives:
• Explain how companies can use training to deal with the forces affecting the workplace and learning.
• Discuss how business strategy influences the type and amount of training in a company.
• Discuss how training and development can be used to support the attainment of business goals and objectives.
• Explore the ever-changing role of training as well as the impacts of organizing the training function according to a variety of models (faculty, customer, matrix, and corporate university).
• Identify future trends that are likely to influence training, as well as the impact these trends may have on the training life cycle.
B. Given the importance of linking developmental activities to business results, conduct needs assessments at individual, group, and organizational levels, which will form the foundation of an organization’s training and development program.
Enabling Objectives:
• Discuss the needs assessment process followed by the various methods used to conducts a needs assessment.
• Explore the various factors that influence performance and learning, as well as how to create conditions that are most conducive to learning.
• Describe task analysis and how to use these data to help make training determinations.
C. Given an identified set of learning needs and the range of developmental techniques available to address them, design training programs targeted to enhance individual performance through learning retention and transfer of learning.
Enabling Objectives:
• Explore the components of training program design.
• Explain the concepts of learning retention and transfer of learning.
• Explain how training program design can affect learning retention and transfer of learning.
D. Given the principles behind adult learning theory, identify the key issues, tenets, and techniques of curriculum design and delivery to adult learners. Develop training activities appropriate for adult learners and their specific needs.
Enabling Objectives:
• Explain the implications of learning theory on instructional design and understand the principles of andragogy (adult learning theory).
• Discuss how learners utilize information and the impacts of a variety of forces (internal and external) that are necessary for successful learning.
E. Given that training involves time, distance, and expense, create evaluation methods that will demonstrate the effectiveness, value, and return on investment of training and development activities to an organization.
Enabling Objectives:
• Explain the importance of evaluation and which outcomes should be measured.
• Probe the strengths and weaknesses of different evaluation designs and how to choose the appropriate evaluation design based on the purpose of the training.
• Discuss the cost-benefit analysis for a training program.
F. Given the importance of teams in the workplace, identify the foundations of team development and recommend strategies that can be employed to enhance team performance.
Enabling Objectives:
• Compare traditional training methods to "cutting-edge" training methods, both in use and under exploration.
• Discuss traditional training methods such as presentations, hands-on, and on-the-job training.
• Explore the meaning of a self-directed learning model and the key concepts of behavior modeling.
• Discuss the implications of new technologies (such as Web-based training) and the influence on training.
• Explain how learning and transfer of training are enhanced by new training technologies, as well as the strengths and limitations of e-learning.
• Compare and contrast strengths and weaknesses of traditional training methods with those based on technology.
G. Given the need to train and develop employees efficiently and effectively, develop a plan for utilizing technology in training and development plans. Evaluate a training need and determine whether technology-based training would be effective.
Enabling Objectives:
• Discuss the implications of new technologies (such as Web-based training) and the influence on training.
• Explain how learning and transfer of training are enhanced by new training technologies, as well as the strengths and limitations of e-learning.
• Compare and contrast strengths and weaknesses of traditional training methods with those based on technology.
• Explain the benefits of using these new technologies.
H. Given societal changes and major workforce demographic shifts; address emerging trends in diversity, sexual and racial harassment, workplace equality. wellness, safety, quality and customer service; identifying the requirements for future training and development.
Enabling Objectives:
• Discuss the implications of new workplace trends and design programs that reflect sensitivity to those changes.
• Explain the impact of such programs in building a complete portfolio of training.
• Develop a strategic plan to fold social and sensitivity awareness into the culture.
• Develop a method of involving line management in the support of such programs.…...

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