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Dynamic Walmart

In: Business and Management

Submitted By kitmon
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Journal of Comparative International Management 2009, Vol. 12, no.2, 73-89

©2009 Management futures Printed in canada

Cross-cultural Communication and Multicultural Team Performance: A German and American Comparison by Steven W. Congden University of Hartford, U.S.A. Alexei V. Matveev College of Staten Island – CUNY, U.S.A David E. Desplaces College of Charleston, U.S.A.

This study builds on work by Matveev & Nelson (2004) which investigated the relationship between cross-cultural communication competence and multicultural team performance using American and Russian managers. This study examines the impact of national culture on German and American subjects. While a relationship between cross-cultural communication competence and multicultural team performance was found, it did not differ by overall national culture. Of the four dimensions of cross-cultural communication competence, only Cultural Empathy was found to be significantly different between Germans and Americans. No differences were found for the dimensions of Interpersonal Skills, Team Effectiveness, and Cultural Uncertainty. 1. Introduction Worldwide intercultural cooperation drives corporate growth and development across the globe resulting in a heightened demand for a qualified but diverse workforce. researchers have documented that the successful performance of multicultural teams is a vital and contributing factor to organizational success (Jackson, may, & Whitney, 1995; Snow, Snell, davison, & hambrick, 1996; Wheelan & hochberger, 1996). the increased reliance on multicultural teams has renewed interest in understanding and developing the communication processes necessary to develop high performance teams across cultural differences. From surveying American and russian managers, matveev and Nelson (2004) found a significant effect of national culture on cross-cultural communication…...

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