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Bringing the Balanced Scorecard to Life: The Microsoft Balanced Scorecard Framework

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By: Charles Bloomfield

Insightformation, Inc.

Published: May 2002

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This paper describes the Microsoft® approach to developing and implementing a Balanced Scorecard for enterprise performance management. It presents basic information on the Balanced Scorecard performance management methodology, and identifies key business issues that must be addressed in developing and deploying a balanced scorecard. The paper then presents the Microsoft Balanced Scorecard Framework (BSCF)—a comprehensive set of techniques, tools, and best practices to speed scorecard implementation using toolsets with which organizations are familiar.

An extensive body of research and literature describing the Balanced Scorecard exists. That body of knowledge is constantly being expanded by The Balanced Scorecard Collaborative, Balanced Scorecard Institute, various consulting organizations, software companies, and client organizations. This paper cannot comprehensively cover such a complex topic or reflect accurately many of the nuances of scorecard development and implementation. Instead, it presents a basic conceptual overview of the Balanced Scorecard. Interested readers are encouraged to use the bibliography presented at the end of this paper as a guide to more detailed information.


Executive Summary 1

Introduction 2

About the Balanced Scorecard 3 Background and History 3 Empowering the Knowledge Worker 4 Elements of the Balanced Scorecard 4 Critical Success Factors for BSC Development 8 Common Pitfalls 9 Automating the Balanced Scorecard 10

The Microsoft Balanced Scorecard Framework 12 Facets of the Framework 12…...

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