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1.Environment 2.Stakeholder 3.Region of the conflict

What is the conflict? Who are involve in? Why happened the conflict? Identify the stage,Analysis the power of players, What’s they want(stakeholders) Identify the zone of the conflict.

Decision Making, Learning, Knowledge Management, and Information Technology

Sessions 21 & 22 Organization Theory, BL3 visiting students m.marais@supco-montpellier.fr

Learning Objectives
Differentiate among several models of decision making that describe how managers make decisions ! Describe the nature of organizational learning and the different levels at which learning occurs ! Explain how organizations can use knowledge management and information technology to promote organizational learning and improve the quality of their decision making
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Learning Objectives
Identify the factors, such as the operation of cognitive biases, that reduce the level of organizational learning and result in poor decision making ! Discuss some techniques that managers can use to overcome these cognitive biases and thus open the organization up to new learning
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I. Organizational decision making

1. Organizational decision making

Definitions Organizational decision making: The process of responding to a problem by searching for and selecting a solution or course of action that will create value for organizational stakeholders ! Programmed decisions: Decisions that are repetitive and routine ! Nonprogrammed decisions: Decisions that are novel and unstructured
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1. Organizational decision making

Definitions
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Intuition ⽂文本 hunches that come readily to mind, require little effort and information gathering and result in on-the-spot decisions

! feelings, beliefs, and

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Reasoned judgment that take time and effort to make and result from careful information gathering, generation of alternatives, and…...

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