Premium Essay

Critical Thinking in the Workplace

In: Business and Management

Submitted By SirZoltun
Words 1146
Pages 5
Utilizing Critical Thinking in the Workplace
David Zoltun
MGT 350
September 27, 2010

Utilizing Critical Thinking in the Workplace Critical thinking is an essential general skill that can be universally applied. Critical thinking is unlike typical methods of thought as critical thinking demands a person remove themselves from issues and approach problems or debates objectively. The author will examine the critical thinking process as applied to University of Phoenix’s nine decision making steps in one of the author’s recent workplace experiences (Decision Making Step, 2010).
Utilizing Critical Thinking and Decision Making Steps to Assess a Workplace Decision In August 2010, the author, acting as an assistant manager with a retail auto parts store was faced with a workplace situation that required the utilization of critical thinking.
Identify the Problem Identifying the problem is the first step in the decision making process. Critical thinking removes biased thoughts and emotions from the identification process in order to establish a factual statement of the problem (Kirby & Goodpaster, 2007). In the author’s case, a problem was identified: a subordinate was disrupting store functions and affecting local public image. Define Criteria, Goals, and Objectives The second step in decision making processes is to define one’s intent. The criteria, goals, and objectives of a debate will guide one’s debate by determining what should be accomplished. Once again, critical thinking is utilized to eliminate potential avoid potential bias by constructing a factual stance on an issue (Rainbolt & Dwyer, 2008). The author’s objective as assistant manager was to objectively restore store functions and public image. Evaluate Effect of the Problem Evaluating the effect of the problem establishes the potential consequences and results of a…...

Similar Documents

Free Essay

Critical Thinking

...Critical Thinking Worksheet • A position opens in your department at work. You recommend to a coworker and friend in another department that she should apply. You previously consulted with this person on small projects, and she appears knowledgeable and responsible. In fact, you became friends through these work contacts. Your friend appreciates your recommendation and arranges a meeting to ask you more details about the work done by your department. The meeting is productive, and your friend takes notes to help with the application process. Your friend stops by your desk a few days later to thank you for your help, because the application was long and detailed. She confides that some of the information she included on the application is not entirely accurate. Some of her work experience did not match the job requirements and needed to be reworded for a better fit. Your friend thanks you again and says, “I hope we’ll be working together soon!” Part A: Write five questions you need to ask yourself to help you think through the situation and determine a course of action. 1. Is she qualifying enough for this position? 2. Why did she did not tell truth on the application? 3. If I help her how it will affect my work if anyone find out? 4. How is that going to look when my employer find out that I recommended her? 5. What would happen if employer decides hire someone with more experience and knowledge? Part B: Questioning yourself, as you did in the......

Words: 810 - Pages: 4

Premium Essay

Critical Thinking

...Critical Thinking and Its Applications Many lessons are learned in life. Some lessons are instructions on how to be polite, how much of a tip should be given for different services, and how to be professional. Another lesson not often taught in the workplace or at home, are the hows and whys of critical thinking. Critical thinking is an important skill and can be described as the careful and deliberate determination to accept, reject, or suspend judgment about a claim. In this, critical thinking is the process of evaluating what people say and write in determining whether to believe their statements or not. This paper will provide a concise definition of critical thinking, and examples from personal experiences in the workplace (Cengage Learning, 2008). William Graham Sumner (1906) defined critical thinkers in the following way, they “cannot be stampeded… are slow to believe … can hold things as possible or probable in all degrees, without certainty and without pain … can wait for evidence and weigh evidence … can resist appeals to their dearest prejudices.” (Paul, R. and Elder L., 2006) In simpler terms, critical thinking is the mental processes of discernment, analysis and evaluation. It includes possible processes of reflecting upon a tangible or intangible item in order to form a solid judgment that reconciles scientific evidence with common sense (Wikipedia, 2008). Some characteristics of critical thinkers are: being intellectually humble; knowing what ones ......

Words: 1426 - Pages: 6

Premium Essay

Critical Thinking

...Critical Thinking and Making Intelligent Decisions Critical thinking, simply put, is the ability to think objectively about an idea, with awareness to biases and other distortions to perception, and come to a logical and intelligent decision. The ability to analyze the thinking process and understand how people think, or how one’s own thought process works, is an important factor for thinking critically. Not only is critical thinking an asset in daily life, but also particularly beneficial to the workplace. Analyzing other people’s perceptions in addition to one’s own perception is of utmost importance to a successful business. The benefits to critical thinking far surpass any information acquired by an individual, for without the ability to think objectively about the information; the information is futile. The emphasis on critical thinking can assist the decision-making process by understanding the way in which people assess problems and analyze solutions to those problems. Critical thinking is about learning how to think rather than what to think (Schaferson, 1991). By recognizing the way one’s own thought process influences decision-making, an individual embraces critical thinking. Acknowledgment of personal biases and other forms of distortions to perception are not only important to the decision-making process but to self-awareness by the decision-maker. Subconscious biases are common among most people, but by having empathy for others and viewing the situation......

Words: 727 - Pages: 3

Premium Essay

Critical Thinking

...Critical Thinking Vonda Willey MGT 350/ Critical Thinking: Strategies in Decision Making February 14, 2011 Daryl Korinek Critical Thinking Critical thinking can mean different things to different people. Many people have developed new definitions of critical thinking. One of the definitions is “Critical thinking is the identification and evaluation of evidence to guide decision making.” (2005). One other definition of critical thinking is “critical thinking is the art of thinking about thinking while thinking in order to make thinking better. It involves three interwoven phases: it analyzes thinking, it evaluates thinking, it improves thinking” (Paul & Elder; 2006). An example of using critical thinking in the workplace would be working at a homeless shelter and connecting clients with resources that he/she would be qualified for that are available throughout the local county. When looking into resources that are available it is essential that staff members do not look only look at the normal resources but also look at the new not so common resources. This requires the use of critical thinking. Staff members must evaluate the information made available by the client as well as the information made available through the agency providing the resource. Some of the agencies that Safe Horizons collaborates with also require the staff member to evaluate the client’s motivational level. When contacting other agencies it is imperative that staff members......

Words: 762 - Pages: 4

Premium Essay

Critical Thinking

...Critical thinking Every thought or expression requires some thinking to make. When taking a decision sometimes some action or decision requires a further step, critically thinking. For some reason there are only a number of persons that have the ability to think in a higher level. Critical thinkers have the capacity to think on a higher level. A process for thinking critically is required that will bring about decisions and thoughts that will provide for a better life for ourselves and those around us. Most of us take thinking for granted. However, we develop as critical thinkers when we open ourselves to recognizing the strengths and weakness’ of our own thinking. Every decision taken leads us to another issue to have. In the world of business, critical thinking is very important. Persons are required to have a higher thinking skill because this will be a benefit to the organization or company. All companies have different types issues to solve. In the workplace, brainstorming during the critical thinking method allows for many creative ideas to be made. Brainstorming should have no boundaries, so the mind can move from one thought to the next, allowing for the ideas. These creative ideas can be calculated, selected apart, and restructured at a later time to help meet the needs of the organization. From the YWCA there are many meetings and trainings conducted each month. The reason there are many things to be discussed is because YWCA branch is dedicated to work with......

Words: 707 - Pages: 3

Premium Essay

Critical Thinking

...play when writing one of those things is critical thinking. Critical thinking is the skill and propensity to engage in an activity with reflective skepticism. Also is a disciplined, self-directed thinking which exemplifies the perfection of thinking appropriate to a particular mode or domain of thinking. Thinking about one's thinking in a manner designed to organize and clarify, raise the efficiency of, and recognize errors and biases in one's own thinking. Critical thinking is not hard thinking and is not directed at solving. Critical thinking is inward directed with the intent of maximizing the rationality of the thinker. You do not use critical thinking to solve problems you uses critical thinking to improve the process of thinking. There is many different ways that critical thinking comes into play with how your emotions will affect decision making, and can affect your profession. Critical thinking is essential in the workplace. The main area it is effective is for those employees that are in management rolls. The decisions that those in management rolls make can affect anyone from the smallest employee to an entire department or even the entire workplace. Those in high positions and even those in the lower positions must always have a clear head before making a decision and make sure you are in the right place. Also you must think about the effect it can have to the good and the bad and weigh both options. Therefore, critical thinking skills are looked for......

Words: 426 - Pages: 2

Premium Essay

Critical Thinking

...Everyone thinks. However much of our thinking is biased, critical, or uninformed. When our thinking is not clear is can have a direct impact in the quality of our lives. However thinking that is not biased, critical or uninformed is developed over time and not something that can be processed overnight. Critical thinking therefore is a type of thinking in which a person improves the quality of their life through careful analyzation and assessment. It requires a high degree of mindfulness. Critical thinking must involve effective communication and the ability to look beyond individual opinions and biases. To be effective in critical thinking there are several steps that must be followed. One must have knowledge of the subject. To have knowledge about the subject this entails knowing the main topic, the thesis and issue. Comprehension is the second step in the critical thinking process. Understanding what you read, hear and see are crucial to thinking objectively. Third is application of the subject. You must know what the key points are and know how those key points can be applied. Once the key points are sorted out you must be able to analyze and breakdown the key points individually. Once analyzation is complete the next step is combing these points and make sure they all make sense as a whole. Lastly is evaluation. This last step is done once you have understood, analyzed and evaluated what has been said or written. In the evaluation you determine if you agree, disagree......

Words: 536 - Pages: 3

Premium Essay

Critical Thinking

...Critical Thinking April S. Fitzpatrick University of Phoenix Monica Griffin Abstract Critical thinking is the ability to think the problem over and to make a big decision on what is the force and conclusion implement the decision. There are many ways that management makes the decisions without taking these steps and the wrong decisions which are not made. People should make sure that the person in their controlling positions that makes critical decisions that would affect a person are a good critical thinker. Critical thinking is a type of thinking used to come to a great sound decision in their personal life, job, and college. One example of getting a person to use critical thinking is in their writing skills. The instructors would give their students a paper to write, where the students need to use an idea how to read their paper. Critical thinking helps us to acquire our knowledge and solving our problems. Personal Experience in my Workplace On personal experience I had learned that critical thinking was a performance that my boss controls me. It was about that how to present the team concept, diversity issues and the organization policies to the employees at on of our town halls that only included all the areas of our department. I had to find a way to make this presentation where it was not boring, it got the message across and everyone would understand it. I decided the best way to make the presentation and be able to keep my audience’s attention would be......

Words: 322 - Pages: 2

Premium Essay

Critical Thinking

...Critical Thinking Application Paper By Monica Berry University of Phoenix August 1, 2011 MGT/350 Karen Allen Critical Thinking Application Paper In this paper I will discuss the experience of applying critical thinking to personal and business decisions. Critical thinking decisions will require people to think from both sides of the problem to come up with a solution not biased. What is Critical Thinking Critical thinking is the process of thinking of possible outcomes and findings, and determining if weighing all answers and possible explanations to reach the best decision for this situation. A good critical thinker knows how to examine an issue from all sides, how to make rational decisions and how to with personal judgment or bias, and looking at the situation objectively. Personal Experience with Critical Thinking In personal decision- making, it involves making the best decision for not just that moment but for long-term reasons. Some people only make decisions based on the immediate future, but it should also include long-term. My personal decision would be deciding to enroll in school. I went back and forth with the what if’s and why not’s, I sat down and made a plan for myself ,which included short and long- term goals. I made the goals where they were attainable. Then once I saw the planner I decided it was time to take the next step. I became disabled in1999, but they did not say I could not go to school or work I just had to...

Words: 740 - Pages: 3

Premium Essay

Critical Thinking

...AnneMarie Rivera Critical Thinking Reflection HUM/115 March 12, 2015 Will receiving a college degree improve your career opportunities? There are numerous benefits of having a college degree, ranging from cultural to financial. First, the experience and knowledge obtained while in college can help develop necessary interpersonal and communication skills, expand your skill set, and most importantly, think critically to handle any issues that may arise in the workplace. Obtaining a college education provides the opportunity for social growth and learning with other like-minded people who are doing the same. In addition, even though some may not be thinking about it, your education is furnishing the opportunity of exploration, and getting to know your interests and skills. In doing so, you get a better idea of what career path you would like to take, and what you want to do with your life. The more formal education you have, the more confidence you have in your expertise. As a new graduate going into the career world, job positions are based largely on your level of education. While a college education statistically provides a better possibility of obtaining wealth (Cheeseman Day & Newburger, 2012), it does not guarantee success. You are responsible for taking all that you have learned and utilizing your newly obtained proficiency to make your mark as a competent and self-reliant employee. Many of the skills obtained, including critical thinking, will......

Words: 805 - Pages: 4

Premium Essay

Critical Thinking in the Workplace

...Critical Thinking In The Workplace MGT/350 August 15, 2011 Hank Reeves Critical Thinking In The Workplace There are several examples to pool from in recollection to personal experience of applying critical thinking to a work-related decision. The importance and the benefits of critical thinking in the decision-making processes have truly paid off in my career. Over the course of twenty years working in the Railroad Industry has given cause for many facets of the critical thinking processes. The first significant decision that I can remember making was to apply into the locomotive engineering school. I used the method of critical thinking to analyze this situation carefully. I had already been employed with the railroad for five years when I went into program. I was given some stern recommendations against going to the school. At the time, there was a mandate to cut back employees. So, whoever did not pass this six-month class of school would be out of a job completely. Not only did the course require you to pass with a 90% or better there was a section on the test that missing one section would cause you to score below a 90. Having been employed with the railroad for eight years already made this a tough decision to follow through with. This of course, was the cause of concern for many who chose not to pursue the license. I used discipline to get through the course and I used reasoning and evaluation to convince myself this was a wise decision. ...

Words: 902 - Pages: 4

Free Essay

Critical Thinking

...Critical Thinking and Decision Making Inessa Arutunyan Linda Iacoboni Anisha Lalwani Dan Sarbu MGT/350 November 7, 2011 James Chatterton Critical Thinking and Decision Making Critical thinking is thinking comprised with careful judgment. One gathers facts and evidence then analyzes the data to come to an objective conclusion. Decision-making is the process of arriving at an agreement through careful analysis without bias. When applying the process of critical thinking sound and solid decisions evolve. Several types of thinking can enhance or inhibit critical thinking when one is moving toward a decision. For example, emotional thinking or, sometimes referred to as emotional intelligence. Emotions are "a state of consciousness having to do with the arousal of feelings” (Webster’s New World Dictionary). Feelings can be pleasant or unpleasant that one can react to when in action or thinking. Intelligence is a measure of the amount a person can favorably (or unfavorably) apply sound judgment and reason to a situation while deciding their feelings to the situation (Elder, 1996). Critical thinking is the ability to advance ones thinking toward logic and the capacity to analytically reason. Emotions can cause a defect in critical thinking. Emotions are one’s internal gauge, letting one know how he or she is doing in......

Words: 1483 - Pages: 6

Premium Essay

Critical Thinking

...Critical Thinking The term critical thinking refers to the thought processes used to evaluate information and the practice of using such conclusions to guide behavior. The process of critical thinking is associated with accuracy, logic, depth, fairness, credibility, and intellectual clarity. The word “critical” is not used to imply negativity or pessimism. Critical thinking merely means that one must not automatically accept the validity of the information he or she is given. Someone who has strong critical thinking skills has a sense of curiosity and is interested in finding innovative solutions to problems. He or she is willing to examine previously held beliefs, opinions, or assumptions and objectively weigh them against facts—admitting when a lack of understanding or information impairs the decision making process and adjusting conclusions as needed to accommodate the introduction of new information. In this way, a person with strong critical thinking skills can be described as self-directed, self-monitored, and self-disciplined. Critical thinkers analyze situations and suspend judgment until all available data has been gathered and considered. This approach will make you more competitive in the workplace, since the ability to make logical decisions based on an analysis of all available data is an important part of success in the business environment. Throughout your college career in the Malcolm Baldrige School of Business at Post University you will be......

Words: 693 - Pages: 3

Premium Essay

Critical Thinking

...Critical Thinking Application An average person’s mind is constantly thinking and functioning whether consciously or unconsciously. Basically, the things we think about are highly limited and biased relative to what our brain has been exposed to. Take for instance, the regular thinking we do in our daily interactions with our external environment, the memories we make, the hobbies and practices only out of routine. When we brush our teeth, we don’t really think too hard about that, our minds are just conditioned to do it. Our mind functions faster than we could ever imagine, but the tasks or output of the minds processes may be acted out by our body or senses in a slower way, and sometimes we may not even be aware of it. Critical thinking, on the other hand, is the extreme opposite of spontaneous thinking. It is referred to as disciplined thinking as it requires thorough analysis, comprehension and evaluation of a certain situation or idea to make sure that the output is flawless (Scriven & Paul, 2011). Critical thinking is also one of the important ingredients for a company’s success. Most of the time, critical thinking is only developed one a person is exposed to the workplace, especially those who are assigned in higher positions where their decision can greatly affect the entire organization. The executive members of a company including the directors and managers all engage in a planning stage wherein they discuss all the necessary strategies they should take in......

Words: 935 - Pages: 4

Premium Essay

Critical Thinking in Workplace

...Critical Thinking in the Workplace Critical Thinking in the Workplace There is an art and craft to critical thinking and understanding the process can be very overwhelming. According to Paul & Edler, “Critical thinking is the art of analyzing and evaluating thinking with a view to improving” (p. 4). Retaining employees who use critical thinking skills in the workplace is vital for an organization to be successful. Critical thinking helps to improve the decision making process that occurs in the workplace. When staff use critical thinking skills they are better equipped to rationalize the situation presented and deal with it accordingly. When a person can identify, analyze, and evaluate a problem before creating a solution they are thinking critically. This paper will explore critical thinking in the workplace and how thinking challenges can obscure the process of critical thinking. Most people process their thinking based on how and where they were raised, their religious beliefs, values, and ethics. Critical thinking involves analyzing and evaluating ones thoughts while eliminating all the biases one may have acquired overtime. When critical thinking skills are practiced in the workplace mistakes are normally at a minimal. Critical thinking allows employees to make decisions in a clear and concise manner. In the workplace today, most organizations are successful as a result of employing personnel who possess critical thinking skills or by training staff on...

Words: 979 - Pages: 4