Free Essay

Communication

In: Business and Management

Submitted By niely
Words 2098
Pages 9
According to Thill and Bovee (1998)ninth edition,’’ Communication is a process of transferring information between senders and receivers using one or more written, oral or visual or electronic channels’’. Also according to Krizan, Merrier and Jones (2005),’’ Business communication is the process of establishing a common understanding between or amongst people in an organisation’’. Michael fielding (1997) says,’’ an organisation is made up of groups people who work together to reach specific goals’’. Communication can be formal or informal. Formal communication is defined by the relationships between various jobs. Informal communication also known as grapevine encompasses all communication that takes place outside the formal channel.

Communication can be external communication. This is whereby the firm reaches out to external stakeholders such as customers, suppliers, investors and the government. It enables the organisation to be able to overweigh competition. A good example is Telecel Zimbabwe which reaches out to its customers by planting brand representatives in different sections of every city. They give out information about their brand through promotional campaigns, giving out fliers and enquiring from their customers what they think is necessary to improve the services offered to them. They also have radio broadcasts on Star fm where people communicate what they know about services offered to them. This gives Telecel a competitive advantage, thus attracting more customers away from their rivals (Netone and Econet)
Patrick and Fosett (2010) bring up that external communication creates good relations. Communication with customers and stakeholders is essential to the success of an organisation.It helps to maintain customer loyalty wich inturn increases profits for an organisation. A good example is Econet Zimbabwe, through its effective communication with its exisiting and also potential customers , customers have managed to know of the different services that are offered to them and were they can access them and how to use them. The availability and existence of Eco-cash, Eco-farming, lap tops and different types of cellphones available.Econet has communicated to its customers on the ways its to upgrade ecocash and on how the service is to be available for Zimbabweans who are in other countries( News Day,September 2013).

External communication builds stronger business relationships between organisations regardless of the industries they are operating in.Traffic safety council of Zimbabwe (TSCZ) has managed to create good relations with ZRP Traffic Branch, Postal and Telecommunications Regulatory Authority of Zimbabwe and Mimosa mining company.TSCZ and ZRP have had campaign roadblocks, joined bus to bus aware campaings,radio programmes and newspaper columns. This enabled TSCZ to accomplish its objective of reducing road accidents( The Herald ,16 August 2013). Because of these relations mimosa is able to examine the competence of its driving team and the condition of its vehicles through the assistance and recommendation from the traffic council. This helps minimise casualties at their workplace resulting in an increase in productivity and reduction in the costs of mistakes.

Through communicating to investors, managers of OK supermarket create a good rapport and positive response from stakeholders. OK supermarket publishes their yearbooks which include their yearly cash flows, issues pertaining to its financial position, donations and projects. Investors analyse these records and get motivated with their involvement while potential investors are attracted to take part in the company. [online] www.okziminvestor.com. OK also communicates with its customers by leaving books on shelves so that the customers can write their views, complements and what they expect to be done by the organisation.

An organisation can use external communication as a way to reach out for help to the general public if it lacks financial and other important resources. Jairos Jiri association is an example of an organisation that appeals to the humanitarian obligation of the public so as to be able to cater for the needs of the disabled people they take care of.

International companies depend heavily on communicating effectively with people of different cultures. Culture explained by Bovee and Thill(1998) is ‘a shared system of symbols beliefs, attitudes, values, expectations and norms for behaviour” . Coca-Cola has spread its products worldwide and advertises in a manner that is not offensive to any culture and also convinces people to buy their products. This has increased its market share and boosted its sales. It has also managed to create brand loyalty where people prefer to buy the Coca-Cola products just because it cares for their various needs such as the diet cokes, caned soft drinks and drinks in plastic bottles .

Good communication between an organisation and its suppliers, according to Chand (2013), can turn to be vital in periods of crisis where the organisation is facing financial problems and they cannot be able to pay for their supplies on time. A practical example is where OK supermarket negotiates with Hippo Sugar Production Company for a future payment plan outside the agreed payment period. In the periods where they currently face a shortage of stock for sugar they will liaise with Hippo Valley for a credit supply. Communication between the organisation and its suppliers is relevant to the success of a business as they can seek assistance in periods when they are struggling.

Through effective communication a company may set an agreement with its rivals through negotiating in a positive way for example Delta Beverages merge with Schweppes Zimbabwe Ltd. Delta Beverages was the dominant player whilst Schweppes faced a lot of difficulties as its products were not selling well. Through effective communication Delta managed to negotiate with Schweppes so that they could merge and it would manage to be the sole provider of beverages in Zimbabwe. This helped delta to gain a larger market share and also have more investors who previously invested in Schweppes(Zimbabwe Independent,12 November 2009)

A manager cannot do without communication as it is the lifeblood of an organisation and it helps him to carry out his functions of planning, leading, controlling and organising. This is essential to the business in order to avoid chaos and coordinate the different departments under his control inevitably leading to the success of the business. A good example is the vice chancellor of Midlands State University who leads the institute such that it’s able to achieve its objectives and goals. This is through effectively communicating to the lecturers and students.

If the corporate image of an organisation has been tarnished the firm can communicate to the public using the media so as to redeem their professional image and goodwill. Premier Service Medical Aid Society (P.S.M.A.S) gained a bad reputation when Cuthbert Dube, the chief executive officer of P.S.M.A.S, was dismissed for misgovernence of association’s resources so that his top management could benefit at the expense of members. This caused the investors to pull out of the organisation and tarnished the image of the company as a service provider. After this, the society’s spokesperson spoke at the press conference so as to rectify the damage done by Mr Dube. [online] www.herald.co.zw (23 January 2014)

Internal communication enables stronger decision making which is based on timely and reliable information. Midlands State University has a student’s board council which represents the students and pass on their concerns and grievances such that the administrations are aware of the student’s expectations. This boosts the quality of services offered by the institution.

The productivity and output of an organisation can be significantly improved through effective communication. Bata Shoe Company’s top management communicates with the shop floor worker thereby exchanging different views and ideas. This instils a sense of belonging or affiliation as a result workers are motivated and satisfied. This in turn intrinsically motivates them resulting in them producing quality shoes and increase the productivity level. The sales and revenue increase.

As a result of good communication channels there is earlier warning of potential problems from rising costs and critical safety issues. Taking for example Bata Shoe Company where the production department and the financial department communicate. The financial department will be notifying the production department on the high costs of production they are likely to incur because of the high quality materials they are intending to use. This helps the firm to use less quality materials so as to cut on the costs. As a result this contributes to the success of the business as it enhances coordination between departments which help each other to view the business as a whole.

However, communication has certain limitations which can hinder the success of an organisation. To organisations with long channels or bureaucratic system of communication, the information might reach the top authorities distorted and with little impact. For example the communication channels at Midlands State University. A student’s complaint would pass through the formal channels which takes long. Hence, some of the problems students are affected with are not addressed whilst resources are allocated to areas where they are not needed anymore.

Informal communication can hinder to the success of an organisation as it reduces productivity levels of an organisation in the sense that employees spend a lot of time gossiping instead of doing the actual work. This is typical of hair and beauty salons where the women and men who work in these places have a tendency of engaging most of their time in gossiping resulting in customers spending a lot of time getting their hair done.

One of the forms of communication that might negatively contribute to the success of an organisation is one way communication. This is when communication flows from top management to subordinates and does not give room for feedback. In organisations like Regina Mundi High School where they only exercise the one way communication the employees are demotivated as they do not give room for feedback. Employees are demotivated as they do not take part in the organisation’s decision making and thereby not feel as if they belong. This lowers their morale and innovativeness and as result causes high labour turnover.

More so, language differences might be a cause of communication breakdown. This might be so in the sense that since Coca-Cola is a multinational company they might employ other workers from different countries for example most people from China cannot speak English and this causes wrong interpretation of information therefore there is communication breakdown if a manager delegates a task to a Chinese subordinate using their mother language or English. Therefore to overcome the barrier of language differences the company should make use of interpreters in their meetings or other alternatives to make everyone understand.

Complexity of an organisational structure which results in a long channel of communication can also cause communication breakdown. Taking for example the Reserve Bank of Zimbabwe (R.B.Z) in this firm information passes through a long channel in order to get to the required recipient sometimes it might reach its destination incomplete or even with more added unnecessary things and in the end being wrongly interpreted. This can be avoided by using few levels of hierarchy and also delayering if they are many already.

Furthermore wrong choice of media can also cause communication breakdown. Taking Coca-Cola as an example, it is a multinational company therefore it requires the use of internet in order to pass information from one country to another within less time to achieve better production but if they choose to use other sources of media like letters it will just take a very long time for information to travel from one country to another. Therefore to avoid such barriers use technology effectively with the use of computers and phones.

Overloading of information is harmful to an organisation. This is whereby a department receives more information than they can handle at any one time. When this occurs at Bata shoe company messages pile up and mistakes are made in sending messages. Managers and subordinates as a result give inadequate answers. This shows that communication can be bad for a company in the way stated above. To avoid this problem, Bata Shoe Company has to teach its staff on how to put messages in the order of priority and also to communicate less.

In conclusion, communication is of great relevance to the success of a business for it enables the organisation to create good relations with its stake holders, to increase its worker’s morale and increase sales and profits. Despite the disadvantages of communication the advantages ride the disadvantages out so that the company can prosper. So for any firm to succeed it should make sure it has effective communication and to get everyone involved in the communication process.…...

Similar Documents

Premium Essay

Communication

...Professional Health Care Communication Professional Health Care Communication There are many different modules of communication in healthcare. Communications relays feelings, and thoughts through a series of verbal and non-verbal cues. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. The lack of communication results in healthcare providers missing important information which can lead to misunderstanding or wrong interpretations of the patient’s needs and/or expectations. Poor communication affects both healthcare professionals and patients. Patients may not understand their rights and the choices available to them if communication is not clear, concise and correct. (Arnold & Boggs. 2011). Additional exploration will show of how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. “Healthcare communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health-related issues” (Northhouse, 1998). The healthcare spectrum is a broad entity that encompasses roles of healthcare providers ranging from community outreach programs, to physician’s offices, hospitals, and individuals working in the community, to the insurance companies, and includes......

Words: 1360 - Pages: 6

Premium Essay

Communication

...HCS 320 Communication Opinion Paper Communication Communication refers to the simple process of sending and receiving messages. Great communicators are endowed with exceptional capacity to speak and build a climate of openness to make people listen attentively, leading to personal effectiveness” (Showry, M. M., & Manasa, K. 2012). However, in some instances, the messages sent and received may be unclear to either party. The communication process involves more to make certain there is mutual understanding. Mutual understanding supports the effectiveness of communication; this is a significant factor. Effective Communication Effective communication is a two-way process; it entails sending the right message while making certain that the information received is accurate and supporting understanding. An individual must have interpersonal skills to master effective communication. Effectively communicating involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators, which may not be openly expressed in words (Cheesebro, T., O’Connor, L., & Rios, F. 2010; pg 5). To communicate effectively, one must understand and incorporate the basic elements of communication. The basic elements of communication are sender/receiver, encoding, decoding, message, channel, and feedback. Basic Elements The first element of communication is the sender and receiver. When speaking, an individual acts as a “transceiver” by not only sending......

Words: 1231 - Pages: 5

Premium Essay

Communication

...Communication Kathryn toliver-Jackson HCA/230 April 28, 2013 Jennifer Brumm Communication The two main types of communication are verbal and non-verbal. Verbal communication is the use of sound and language that is used to relay a message. It expresses ideas, desires, and concepts. According to “Non-verbal Communication” (n.d), “non-verbal communication is the process of communication through sending and receiving wordless cues between people”. Along with non-verbal communication, verbal communication acts as the primary tool for expression. In this paper I will be writing about the importance of verbal and non-verbal communication. The difference in verbal and non-verbal communication is that verbal communication includes thing like volume, rate, and pronunciation. Non-verbal communication includes things like posture, eye contact, and hand movements and hand gestures. Non-verbal communication is one of the biggest parts of communication. Non-verbal communication is a natural form of communication that speaks the truth. Verbal communication is spoken and written words. Verbal communication is a natural way of life. There are many different forms of verbal communication. For example, different people speak different languages and have accents. There are many principles of communication, but the three that I think make communication effective are to successfully give the message, make the other person interested in what you are saying, and give them a...

Words: 763 - Pages: 4

Premium Essay

Communication

...to 1,050-word paper describing demonstrative communication, which includes nonverbal and unwritten communication and involves such things as facial expressions, tone of voice, and body language. Include the following elements in your paper: Provide examples showing how demonstrative communication can be effective, ineffective, positive, and negative for the sender and receiver. * Explain how demonstrative communication involves listening and responding. Format your paper consistent with APA guidelines. Demonstrative communication is when an expression made either by tone or body language. When it comes to nonverbal and unwritten communication facial expressions can demonstrate on exactly how the individual feels about the message. The response will be given efficiently because message was set up to allow receiver to give positive feedback. Demonstrative communication can be ineffective if the receiver misinterprets the message. An example would be when the receiver is from a different culture and the message is interpreted in a way sender did not want to convey. Thus the message deliverance is not accomplished because feedback from decoding message is negative. Demonstrative communication uses the influence of messages with tone of voice and body language with interpretation. Thus sender and receiver on a positive note can communicate efficiently because of the response implied before verbal or written communication. The negative side of things for sender and......

Words: 505 - Pages: 3

Premium Essay

Communication

...The Ways of having an Effective Organizational Communication Communication is fundamental to the foundation, success and effectiveness of an organization. Experts note that too much communication is not a bad thing. While some think of it as a just part of the bureaucracy, communication is essential in managing employees and pushing for organizational growth. Without proper communication between different components of the organization, it is impossible to properly facilitate processes and other procedures. Organizational communication involves formal and informal communications throughout an organization. This branch of communications considers an organization's communications to employees, with employees and from employees to upper management. When a business or agency does not establish clear communication policies, define roles or provide training for better communications, this can result in several barriers to effective communication. The writer is showed the element of communication process involve. There is an idea that need to communicate, and the message will sent to receiver in the form of verbally and non-verbally. The successful transmission is depends on content and context. Content is the way to deliver message through tone, expression, body language as well as gestures. However the content is the actual words which is a part of the message. In the article, there are 3 types of communication barriers. Those are ourselves , perception and mental stage.......

Words: 1326 - Pages: 6

Free Essay

Communication

...effective communication can be achieved in an organization.  (Be sure to refer to both interpersonal and organizational communication.) Communication is a two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. The effectiveness of communication is therefore determined whether the receiver attributes the same meaning to the message after interpreting it. Whether on an individual or organizational level it is important to achieve effective communication in an organization because failing to do so will result in lowered efficiency and effectiveness. Interpersonal Communication This type of communication takes place every time we interact. A breakdown in this type of communication can be costly to an organization animosity and reduced co-operation in the workplace. The sender and the receiver shares responsibility for effective communication. Thus, senders must send a clear message and receivers must possess good listening skills for the communication to be effective. Sending a Clear Message Verbal communication accounts significant percentage of communication that takes place. In communicating one must be careful of word choice; concrete and abstract. Concrete words represent objects and makes ideas easily conveyed while abstract words are ambiguous and as a result an idea conveyed with this word usage is subjective. Effective communication......

Words: 375 - Pages: 2

Free Essay

Communication

...Let’s Talk! A Communication Proposal COM425: Communication in Organizations Instructor: Terry Moser March 3, 2014 There are many concepts of communication that must happen within the workplace. In this paper, I will discuss a few concepts that I feel are the most important for successful communication within an organizational setting. I will discuss how to practice active listening, the importance of organizational culture, how to resolve conflict, and the process of formal and informal communication. I will address why they are necessary for successful communication and how best to implement them within your organization. I. Topic Sentence #1 Active listening is a communication skill that facilitates understanding, comprehension and compassion between people. Good listeners actively process information, make comments and ask questions. They engage in conversation and purposeful in listening, therefore creating opportunities that improve relationships, cooperation and solve problems. Supporting Evidence Active listening is important in all situations where people are communicating with each other. According to the National Communication Association, “Effective communication is critical to achieving high quality personal and work relationships” A. Explanation Some people may think that hearing what the other person is saying is enough, but just hearing a person does not guarantee that the person’s message is being interpreted as they intend it. The keyword......

Words: 1350 - Pages: 6

Premium Essay

Communication

...Communication Paper M, Y SOC/110 August 04, 2014 Robert Holland Communication Paper Communication is “the act of using words, sounds, signs, or behaviors to express or exchange information or express your ideas, thought, feelings, etc., to someone else (Merriam-Webster, 2014). Communication is the key to success in any group. Communication happens in different styles; one can communicate verbally, nonverbally, and through writing. One can communicate face-to-face, in groups and teams, in writing, and through technology. To be a good communicator everyone needs to learn to be good listeners. The better one listens, the better they are at communicating. Listening is more than paying attention; it is actually hearing the person who is talking. People communicate in different ways, and the knowledge of verbal and nonverbal skills will help a person to become a better communicator. “Verbal communication focuses on how you use your words and language. Interaction may be face-to-face, fax to fax, over the phone, or through electronic mail, but regardless of the channel used, groups do their work through language” (Engleberg & Wynn, pg. 125). Verbal interaction happens in everything we do in life. It is important to know how to speak, and what tone to use while in conversation with others. Our verbal words can be positive as well as negative, and this will affect the way the collaboration goes. The more positive the communication; the more constructive the......

Words: 853 - Pages: 4

Premium Essay

Communication

...Communication Coordinator Tonya Krchelich HCS/320 August 25, 2014 Sandra Anderson Communication Coordinator A communication coordinator is responsible for connecting a company or business to the media. Responsibilities include building media lists, planning events, and creating press material to determine the success of a campaign. Communication coordinators may use traditional, electronic or social media communication methods to address the public. In the scenario given, a well-known public figure has been affected by a medication. We will examine advantages and disadvantages of using these forms of communication. This paper will, also, look at the effects of HIPAA regarding these communication methods. One of the worst things that can happen to a drug manufacturer, is that a well-known public figure is negatively affected by one of its medications. What happens next can determine the success of the manufacturer. Forms of communication, such as, social media can quickly get the word out to many consumers about the negative effects of the drug. Social media includes outlets, such as, Facebook, YouTube and Twitter. According to ECRI Institute, a study that was done in February of 2011 by the National Research Corporation showed, “that 41% of 23,000 respondents used social media to research healthcare decisions, almost 94% said that Facebook was their primary source, followed by YouTube at 32%,” (Health care risk control, 2011). This is because many people...

Words: 1106 - Pages: 5

Premium Essay

The Communication

...------------------------------------------------- Communication For other uses, see Communication (disambiguation). "Communicate" redirects here. For other uses, see Communicate (disambiguation). Communication (from Latin commūnicāre, meaning "to share" [1]) is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, as by speech, non-verbal gestures, writings, behavior and possibly by other means such as electromagnetic, chemical or physical phenomena and smell. It is the meaningful exchange of information between two or more participants (machines, organisms or their parts).[2][3] Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender's message.[citation needed] Communicating with others involves three primary steps:[4] * Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feeling. * Encoding: Next, a message is sent to a receiver in words or other symbols. * Decoding: Lastly, the receiver translates the words or symbols into a concept or...

Words: 2378 - Pages: 10

Free Essay

Communication

...importance of communication in an organization can be summarized as follows: 1. Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark. 2. Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions. 3. Communication also plays a crucial role in altering individual’s attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in moulding employee’s attitudes. 4. Communication also helps in socializing. In todays life the only presence of another individual fosters communication. It is also said that one cannot survive without communication. 5. As discussed earlier, communication also assists in controlling process. It helps controlling organizational member’s behaviour in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization. They must comply with organizational policies, perform their job role efficiently and communicate any work problem and grievance to their superiors. Thus, communication helps in controlling function of management. An effective and efficient......

Words: 2659 - Pages: 11

Premium Essay

Communication

...Communication Cesar A. Salomon Grantham University Abstract The purpose of this paper is to talk about the different types and styles of communications and why it is important to an organization. Communication So let’s begin this paper with the types of communications in an organization. There are basically only two of them: Verbal Communication and Non-Verbal Communication. Verbal Communication is simply put is communication between management and all other personnel within an organization whether it be by word of mouth, over the telephone or email or other types of correspondence such as memos or fliers. Weekly meetings is one of the main staple of passing along information to your employees. They are told when projects are coming up, given praise when a job has been done well and complemented. Given grief when the job was not completed on time or there were other problems that arose that could have been prevented. Writing an email to everyone, especially when personnel are in other locations. This ensures that everyone gets it, and you have a soft copy kept on your computer. Speaking with your employees over the telephone works just the same as a meeting or an email, because they hear it directly from you. Then you have Non-Verbal Communication which is another way of saying grapevine or what you hear around the office. Where information is being passed along but it hasn’t been confirmed by management. This can lead to misinformation, but it could be......

Words: 677 - Pages: 3

Premium Essay

Communication

...Anna Neriza E. Custodio Rheyneil H. Caballero Clark Jonar R. Aguilar Chapter 6 Communication Communication is a requirement for survival and growth not only of people but also organizations. In the past, nations rose and fell depending on their ability to communicate effectively. History is replete with stories of individuals who became successful because of their effective management of communication. When ancient Rome became the target of hostile forces, its communication system was effective enough to warn its leaders about the forthcoming danger. Modern armies consider communication as an important factor in waging a successful attempt to defeat the enemy. In the same manner, modern organizations consider communication as an important factor in motivating their employees to improve productivity and to meet competition. What is Communication? Communication may be defined as the transfer of information including feelings, and ideas, from one person to another, the goal of communication is to have the receiver understand the message as it was intended. The transfer process, however, is affected by a number of factors that either help or hinder the message. The Importance of Communication Without communication, organizations cannot exist. It is through communication that the individual members of the organization will know the important concerns such as: 1. What their organization is 2. What objectives their organization wants to achieve 3. What their roles......

Words: 3447 - Pages: 14

Free Essay

Communication

...“It is believed that one of the failures of the previous government was that effective communication with the people; with reference to the present economic crisis did not take place. Comment on this and suggest ways that the former government could have communicated the situation more effectively.” “Communication is the process of transmitting information, ideas and opinions from one person to another. It involves sending messages to a target person and receiving feedback that the massage has been understood and acted on.” 1 Communication could be informing your sub-ordinates about their performance, telling them about the new objectives of the company and giving direction to employees about their work. These are all examples of communication. “Poor communication is the inability to convey your message to the other person or a group. In an organization, poor communication leads to de-motivation of employees.” 2 Poor communication was clearly evident from the previous Government. Fianna Fáil and The Green Party failed to communicate with the public and the opposition parties the crisis we as a nation were facing. We were aware of a down turn in the economy with house prices dropping and people signing on the live register everyday but the Government tries to “pull the wool over our eyes” when it came to knowing the actual facts, “Anglo Irish Bank”. “We’re taking unpopular decisions because they’re necessary in the national interest,” Mr O’Dea said.”But we don’t...

Words: 1841 - Pages: 8

Premium Essay

Communication

...head: Effective Communication Effective Communication Michael Sharpe Embry-Riddle Aeronautical University Communication is a necessity in virtually every activity a person engages. Yet with the constant communication that takes place on a daily basis, poor communication is still a problem. Learning to communicate and to communicate well is the key to an overall safe flying activity and is most definitely the safe recovery of the aircraft during and incident. Communication is everyone’s responsibility, understanding the process of effective communication is only part of the overall experience. Learning to identify and combat the barriers is also part of the communication equation. There are three types of communication, verbal, written and non-verbal. Verbal communication is just that, the speech a person uses everyday. During the brief or when the pilot checks in, he is constantly using verbal communication. Written communication is present in nearly every action associated with an aircraft in daily operations. It exists in the form of checklists, memos, forms, and miscellaneous paper work. The non-verbal, simple put is body language. The actions and motions you make while communicating. These usually come naturally to most people and are unintentional. The use of these three types of communication can vary, but ultimately the effective use of these elements will determine the effectiveness of the communication. Communication can be......

Words: 1826 - Pages: 8