Premium Essay

Cloud Computing Effects on Helpdesk

In: Computers and Technology

Submitted By Charmquark
Words 823
Pages 4
Cloud computing effects on IT helpdesk

Cloud computing has had a sweeping impact on the technological infrastructure in nearly every conceivable aspect. From home computing, to huge global corporations, Clouds have become not only a benefit, but a standard in today’s world. Services such as data hosting, application access, branch caching, SaaS, security and maintenance, and more every day thanks to the relative ease with which anyone can access development resources. There is no question that cloud services are gaining momentum in many sectors. One of the interesting aspects of the uptake in cloud services is the number of small organizations that are moving to cloud services. Traditionally, IT innovations have seen early adopters in large organizations where economies of scale can help justify the initial cost of a new technology. Small organizations have typically been late adopters as they wait for the players to consolidate and technologies to become mainstream. Not so with cloud services. The fastest growing segment is small business. The most immediate implication is for small outsourcing and managed service providers. The value-add that they provide is eroded significantly when compared with cloud services. As larger organizations providing cloud-based solutions attract more small business customers, small IT shops will lose customers, margin, and traditional service opportunities.

Until recently, the adoption of true IT-as-a-Service was hindered by a number of factors. Despite the introduction of operating frameworks such as ITIL, technological and organizational barriers provided challenges. ITIL changed the way IT professionals viewed their roles within the enterprise, as well as the interaction between providers and consumers of IT in new, service-provider-centric relationships. However, the automation needed for a real service provider…...

Similar Documents

Premium Essay

Cloud Computing

...Dublin Institute of Technology ARROW@DIT Dissertations School of Computing 2010-09-01 Cloud Computing:Strategies for Cloud Computing Adoption Faith Shimba Dublin Institute of Technology, faith.shimba@gmail.com Recommended Citation Shimba, F.:Cloud Computing:Strategies for Cloud Computing Adoption. Masters Dissertation. Dublin, Dublin Institute of Technology, 2010. This Dissertation is brought to you for free and open access by the School of Computing at ARROW@DIT. It has been accepted for inclusion in Dissertations by an authorized administrator of ARROW@DIT. For more information, please contact yvonne.desmond@dit.ie, arrow.admin@dit.ie. This work is licensed under a Creative Commons AttributionNoncommercial-Share Alike 3.0 License School of Computing Dissertations Dublin Institute of Technology Year  Cloud Computing:Strategies for Cloud Computing Adoption Faith Shimba Mr. Dublin Institute of Technology, faith.shimba@student.dit.ie This paper is posted at ARROW@DIT. http://arrow.dit.ie/scschcomdis/1 — Use Licence — Attribution-NonCommercial-ShareAlike 1.0 You are free: • to copy, distribute, display, and perform the work • to make derivative works Under the following conditions: • Attribution. You must give the original author credit. • Non-Commercial. You may not use this work for commercial purposes. • Share Alike. If you alter, transform, or build upon this work, you may distribute the resulting work only under a license......

Words: 35464 - Pages: 142

Premium Essay

Cloud Computing

...Cloud computing Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing entrusts remote services with a user's data, software and computation. There are many types of public cloud computing:[1] Infrastructure as a service (IaaS) Platform as a service (PaaS) Software as a service (SaaS) Storage as a service (STaaS) Security as a service (SECaaS) Data as a service (DaaS) Database as a service (DBaaS) Test environment as a service (TEaaS) Desktop virtualization API as a service (APIaaS) Backend as a service (BaaS) In the business model using software as a service, users are provided access to application software and databases. The cloud providers manage the infrastructure and platforms on which the applications run. SaaS is sometimes referred to as “on-demand software” and is usually priced on a pay-per-use basis. Saas providers generally price applications using a subscription fee. Proponents claim that the SaaS allows a business the potential to reduce IT operational costs by outsourcing hardware and software maintenance and support to the cloud provider. This will enable a business to reallocate IT operations to focus on other IT goals. In addition, the application is hosted centrally, so updates can be released without......

Words: 5808 - Pages: 24

Premium Essay

Cloud Computing

...Cloud Computing Impact,challenges and Solutions Abstract—Cloud computing, as we know is that in its earliest development phases but the popularity it’s gaining is overwhelming. Its features make it standout against the current computing trend. In this survey paper we have covered different aspects of cloud computing its advantages and applications, security concerns, different attacks and their solutions. Introduction Cloud Computing is basically using resources related to computing (can be hardware or software) delivered as services over the internet, Cloud computing has enabled us to pay and use for just whatever resources we need ,and allowing us to increase and decrease the resources needed by us to the extent which is required. Its main aim is to provide its users a fast, secure and convenient way of storing data and providing different computing services (online).The main advantage of cloud computing is that it provides its users with high economic efficiency rate as through decreased use of equipment and less energy consumption. There are many questions which arise which can be Is cloud secure enough to of intruder attacks? Characteristics 1 Fast Cloud computing is a fast way of providing computing services as equipment (Hardware or Software) is provided within the service 2 Versatile Cloud Computing provides its users versatility as it isn’t focused on one same specific application, a cloud can provide many applications......

Words: 1604 - Pages: 7

Premium Essay

Cloud Computing

...Cloud Computing overview advantage and challenges Overview Silver Lining or storm ahead The future of cloud computing Effective use of cloud computing in education institutions Cloud Computing for beginner Cloud computing Challenges and future directions http://www.businesswire.com/news/home/20110622006602/en/Future-Cloud-Computing-Survey-Reveals-Drivers-Cloud Cloud Computing GAP Task Force http://inews.berkeley.edu/articles/Spring2009/cloud-computing Table of contents 2 0 Relevant Resources 4 0 Relevant Resources 4 1 General guidelines of community design 6 2 Attracting new members 7 2.1 Methods of persuasion of a potential user 7 2.2 Encouraging users to invite friends 8 2.3 Entry barrier 9 2.4 Guidance for new members 9 3 Structure of the community 12 3.1 Member profiles 12 3.2 Member connections 13 3.3 Adding connections 15 3.4 Member reputation 16 3.5 Paid membership 18 3.6 Fake members 18 3.7 Lurkers 18 4 Encouraging user participation 20 4.1 Using uniqueness 20 4.2 Using controversy 20 4.3 Using individual recognition 21 4.4 By discouraging low quality contributions (moderation) 21 4.5 Using goal setting 23 4.6 Using E-Mail notifications 24 4.7 By showing the activity of community 24 5 Stimulating Social Interactions 26 5.1 By common Interests 26 5.3 By common current life transitions 27 5.4 By shared experience 28 5.5 By shared education 29 5.6 By showing the distance 29 5.7 By service: Photo Albums 30 5.8 By service: Profile...

Words: 10086 - Pages: 41

Premium Essay

Cloud Computing

...science-cloud computing [pic]   cloud computing  2012-cloud computing  cloud computing-year-2011  cloud computing-2  best-papers-EEE cloud computing  data storage in cloud computing  data-compression-in-cloud-computing Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. Cloud computing provides computation, software, data access, and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. Parallels to this concept can be drawn with the electricity grid, where end-users consume power without needing to understand the component devices or infrastructure required to provide the service. Cloud computing describes a new supplement, consumption, and delivery model for IT services based on Internet protocols, and it typically involves provisioning of dynamically scalable and often virtualized resources It is a byproduct and consequence of the ease-of-access to remote computing sites provided by the Internet. This frequently takes the form of web-based tools or applications that users can access and use through a web browser as if they were programs installed locally on their own computers.[5] Typical cloud computing......

Words: 2157 - Pages: 9

Premium Essay

Cloud Computing

...Cloud Computing Reginald L. Butler Dr. Jim Marion CIS 109 September 10, 2013 Cloud Computing History and Origns This quarter at Strayer University I took a course called Intro Management Information Systems online. There were many concepts and technologies we studied, but the one I was most fascinated about was Cloud Computing. Cloud technology has become very popular among consumers over the past decade. The tech is used in a wide variety of electronic devices such as PC’s, smart phones, tablets, streaming devices, etc. Even more important is the impact of cloud computing on the business market. They ways in which a company can use the cloud are limitless if they so choose to invest in the technology. Recently, both Sony and Microsoft stated that cloud technology will play a pivotal role with their next generation consoles coming out this fall. With all the talk of cloud computing going on today one has to wonder how did it become so popular? What are the origins of this new found tech and what will cloud computing evolve to in the future? Cloud computing is a technology that the world is just becoming familiar with, but the tech is not new. According to Wallace (2013), cloud computing was once referred to as “on-demand infrastructure” and has been around since the mid 90’s. Latter in 1995, the on-demand infrastructure was known as “Shared Web Hosting” which features included multi-tenant, automated provisioning, and an easy-to-use interface or (UI) as it’s......

Words: 1998 - Pages: 8

Premium Essay

Cloud Computing

... HOW FUTURE IT TRENDS WOULD IMPACT ORGANIZATIONS BUSINESS STRATEGIES TO DRIVE INNOVATIONS, ADD VALUE AND GAIN COMPETITIVE EDGE? Chamika Waidyalankara (ECU ID: 10217155) ACBT – Semester II MBA5709 - Information System Challenges in Management Table of Contents 1.0 Introduction 3 2.0 Future IT Trends 4 Internet of Things 4 Cloud Computing 4 BYOD (Bring Your Own Device) 5 Enterprise Mobility 5 Big Data 6 Enterprise Social Networking 6 3D Printing 7 Wearable Computing 8 3.0 Uses and Impact of future technology on organizations 9 4.0 Published case studies and Observations 15 5.0 Key Findings 16 Changing customer landscape 16 Rise of collaborative models 16 Personalization of products and services 16 6.0 Conclusion 17 7.0 Bibliography and References 18 1.0 Introduction Information technology (IT) is an area in which new developments are taking place more and more rapidly. IT has gone through many evolution cycles and today we are in the era of Web 2.0 and 3rd Platform of IT. Technology we used during last decade has become museum exhibits and what was then showcased in Science fictions has become more reality today. Consumer and business tech are merging, where the two going to be barely separable. The 3rd Platform is changing the way we interact with everything. Speculating on what's going to happen over the next few years is of course entertaining. The future of business has always been driven by developments in technology, and the digital......

Words: 4106 - Pages: 17

Premium Essay

Cloud Computing

...Executive summary Time-to-market, more flexible support for business strategies by IT, and faster response time to competitive conditions are combining to accelerate cloud computing adoption today. This report aims to learn the major aspects of IT sales especially in cloud computing, which involves understanding the technologies involved in the functioning of an IT business model. For this purpose, various articles were referred and few corporate visits were done within the span of two-week of the SLIP. The report discusses various information about overview of top IT companies, types of cloud, virtualization, Saas, Paas, DRaas, Capex, Opex, Marketing and pricing strategies involved in cloud solutions. Our professional mentor was from Zenith Infotech. Zenith Infotech is an international company that specializes in delivering innovative business continuity and cloud computing solutions for IT service providers. The report further discusses Zenith’s products,learnings imbibed from the programme and the future scope of cloud computing in detail. Literature Review 1.Identifying Cloud Computing Security Risks (February 2011) -Paul Wooley Tyco Electronics Abstract Cloud computing services including Infrastructure as a Service promise potential cost savings for businesses by offering remote, scalable computing resources. However attractive these services are, they pose significant security risks to customer applications and data beyond what is expected using......

Words: 3858 - Pages: 16

Premium Essay

Cloud Computing

...capability. Cloud Computing has become one of the most discussed and sought after solutions for dealing with such challenges. According to IDC Cloud, research suggests that IT Cloud Services spending will reach $47.4 billion in 2013 and is expected to be more than $107 billion in 2017 with an annual growth rate of 23.5 percent, five times that of the industry (IDC, 2013). Cloud Computing is a resourceful model that allows enterprises to accelerate innovation, decrease infrastructure costs, improve resource utilization, and greater ability to manage information technology security (PwC, 2010). The “Cloud” refers to the Internet, a collection of interconnected networks that communicate with each other, and it can be accessed globally. Cloud Computing employs network resources to deliver services entirely online. The National Institute of Standards and Technology defines Cloud Computing as: “A model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction” (Mell, 2011). Recently, the cloud’s strategic importance to decision-makers, such as CEOs, CFOs, and executives, has increased dramatically; specifically, from 34 percent to 72 percent. According to IBM, one out of five organizations is achieving a competitive advantage by adopting a......

Words: 3764 - Pages: 16

Premium Essay

Effects of Cloud Computing in the Global Business Environment

...Effects of Cloud Computing in the Global Business Environment Table of Contents INTRODUCTION…………………………………………………………………………………………………….…..............3-4 CLOUD COMPUTING REDUCTION IN COST……………………………….………………………………….....….4-7 CLOUD COMPUTING AND THE CHANGE OR CREATION OF SERVICES ………………….………….7-10 ECONOMIC IMPACT OF CLOUD COMPUTING………………………………………..………………..……….10-12 COMPARISON OF COMPANIES BEFORE/AFTER CLOUD COMPUTING…….………………………12-15 US ENERGY AND CLIMATE POLICY………………………………………………………………………………………15 CLOUD COMPUTING PROVIDERS………………………………………………………………………………….....16-21 Salesforce.com……………………………………………………………………………………………………………....16-17 Amazon-Web Services…………………………………………………………………………………………….....17-19 Cisco Systems…………………………………………………………………………………………………...…..19-21 CLOUD AND INDUSTRY’S FUTURE………………………………………………………………………….……... 21-22 CONCLUSION…………………………………………………………………………………………………….……...……. 22-23 EXHIBITS…………………………………………………………………………………………………………………….…...…. 24 Annual Financials for Salesforce.com…………………………………………………………………..……..24-26 Annual Financials for Amazon-Web Services……………………………………………………….….27-29 Annual Financial for Cisco Systems………………………………………………………………………30-32 Financial Ratios……………………………………………………………………………………………………………….……….33 Grow Customer Base……………………………………………………………………………………………………………….33 Grow Market Share………………………………………………………………………………………………………….……..33 Salesforce Historical Stock......

Words: 6829 - Pages: 28

Premium Essay

Cloud Computing

...Cloud Computing: The Benefits and the Downside Air, energy, the environment are intangible to the human eye, but yet all three play an integral part in our survival. Cloud computing relates to these three things because all of these could be adversely affected by cloud computing. Technology is an ever evolving and growing market dominated by the consumerism of Apple products and a world where instant gratification is gloried as information is processed in the matter of seconds. The evolution of technology has not only changed the way that we communicate with one another, but also the way in which businesses must conduct their daily transactions. A person in the United States can keep in touch with a friend thousands of miles of way in Brazil or England using Facebook or Twitter. World events spread in the same manner as wildfire, uniting citizens around the world with such topics as war and human rights. We live in a society in which technology has shaped the people that we are today. Most students in middle or high school have had access to a cellular phone since their birth. Beyond the surface of technology being used as a device to interact with one another, technology is used as a device to store information. Our society has transformed from storing information on a hard drive or a flash drive to the information being stored on the Internet via the concept of cloud computing. Cloud computing is the act in which information can be stored and reviewed over the Internet......

Words: 3023 - Pages: 13

Premium Essay

Cloud Computing

...CLOUD COMPUTING: PAST, PRESENT, AND FUTURE John P. Sahlin (sahlinj@gwu.edu) The George Washington University, United States of America ABSTRACT Defining cloud computing can be difficult, as each organization often has its own spin on the definition. Despite being hard to define, Gartner Research named cloud computing as one of the top technologies to watch in 2010, 2011, and 2012. At its core, cloud computing is a technical architecture that meets a specific business need. This chapter traces the roots of cloud computing from its origins in mainframe distributed computing, discusses the basics of the cloud computing model today, and offers insights for future directions that are likely to be pursued in the cloud computing arena. A number of challenges to cloud computing are identified, including concerns of security and how to deal with the rise of mobile computing. The chapter ends with recommendations on how to choose which cloud model is most appropriate to meet your organization’s needs and how to establish a successful cloud strategy. INTRODUCTION: DEFINING THE CLOUD I shall not today attempt further to define the kinds of material I understand to be embraced within that shorthand description; and perhaps I could never succeed in intelligibly doing so. But I know it when I see it. ~ Hon. Potter Stewart (U.S. Supreme Court Justice) Why did Gartner Research place cloud computing at the top of the list of most important technology focus areas for the past three......

Words: 13736 - Pages: 55

Premium Essay

Effects of Cloud Computing in the Global Business Environment

...Welcome to Acrobat Reader Here are four quick tips to help you get up and running. 01 Open a PDF from mail or web 02 Get recent files from My Documents 03 Read documents anywhere 04 Use tools on your PDF Keep reading to learn more. 01 Open a PDF from mail or web When you encounter a PDF file —whether it’s in your email or on the web — tap the file and choose “Adobe Acrobat Reader” from the “Open with” menu 2 Four tips to become productive with Adobe Acrobat Reader DC 02 Get recent files from My Documents Tap the colored tile in the upper left and select “My Documents” to see your recently viewed files, or access files stored in Adobe Document Cloud. 3 Four tips to become productive with Adobe Acrobat Reader DC 03 Read documents anywhere Files open in the Viewer. From here you can scroll and zoom, change the view mode, and search for text. 4 Four tips to become productive with Adobe Acrobat Reader DC 04 Use tools on your PDF Tap the tool switcher to see the full menu of tools including Comment and Fill & Sign. 5 Four tips to become productive with Adobe Acrobat Reader DC Learn more about Acrobat Reader for mobile Read our blog Get the inside scoop, and keep up with the latest news, events, and innovations. Visit the community forum Exchange info with other Acrobat mobile users. 6 Four tips to become productive with Adobe Acrobat Reader DC ...

Words: 252 - Pages: 2

Premium Essay

The Effects of Cloud Computing on Enterprises N Terms of Cost and Security

...Concept of cloud computing was started in 2000s. Once this was introduced it has created a new business model and platform for many online business and technologies. To store any kind of data local servers will be used. But in today’s world with internet, the practice of using servers and networks on internet for storing, processing and managing any kind of data online is the concept of cloud computing (Margaret Rouse, 2015). Through this, both its platform and type of applications can be described, cloud computing provides its services in several layers to its users. By using this technology and internet applications can be run based on large data centers and servers. Cloud computing has gone through number of several phases including grid and utility computing (Margaret Rouse, 2015). Many enterprises have already started to implement cloud computing by knowing the potential of this technology. In 2012 according to IDG reports, (IDG ENTERPRISE MARKETING, 2016) the usage of cloud computing was 12% and by 2014 the number increased to 69% with the humongous change. The main reasons for many of enterprises to adopt to this technology was its cost and the flexibility to run any application faster than by the traditional method. Few features in could computing and its business functions like data analytics, data and storage management content management, conferencing solutions and collaborations. By 2015, 24% of enterprises used cloud computing for standardizing their IT......

Words: 1234 - Pages: 5

Premium Essay

Cloud Computing

...INFORMATION SYSTEM DOVELOPMENT ASSIGNMENT ON CLOUD COMPUTING Course Title: INFORMATION SYSTEM DOVELOPMENT . PRESENTED BY AKSHAY SINGH 00353-894512153 akshaaysingh@gmail.com TABLE OF CONTENTS INTRODUCTION 2 CLOUD COMPUTING 4 ATTRIBUTES OF CLOUD COMPUTING 5 SERVICE MODELS 6 DEPLOYMENT MODELS 8 TECHNOLOGY REVIEW 10 DRIVERS FOR CLOUD COMPUTING 12 BUSINESS EFFECT OF CLOUD COMPUTING 13 CHALLENGES 15 CONCLUSION 16 REFRENCE 17 APPENDIX 19 INTRODUCTION In recent years Cloud computing is turned out as an emerging area of interest especially for the corporate world. In recent times cloud computing going through transformation phase because of the use of storage, processing, operating systems, and software applications. Now these resources are not owned but instead they are installed on one system and then its used by no of people via virtual machines. This helps us to use our resources as a service and allocate......

Words: 4901 - Pages: 20