Premium Essay

Business Processing Outsource

In: Business and Management

Submitted By akemisaii
Words 8974
Pages 36
Executive Summary
Brief Description of the Industry
Due to modernization and rapid technological innovation, one can communicate in the world through some forms of automation. This norm gave companies idea to reduce expenditures specifically labour. Nowadays, it is common for organizations to outsource a service provider to do work for them. The process is what actually known as Business Process Outsourcing.

Business Process Outsourcing (BPO) is the contracting of a specific business function to a third-party service provider as a cost-saving measure of companies such as IT-related services, financial and administration (F&A) processes, human resources functions, call center and customer service activities and accounting or payroll. BPO is often divided into two categories: back office outsourcing which performs non-core processes that is actually necessary to a company but do not provide any intrinsic value to the company’s growth such as billing or purchasing; and front office outsourcing which inclined to performing core processes that directly benefit the organization in growing, generating revenue and establishing itself in the marketplace, included here are customer-related services such as marketing or tech support. Business Process Outsourcing is also distinct from where the external service provider locates. BPO that is contracted outside a company’s own country is known as offshore outsourcing while nearshore outsourcing happens when a company contracted a specific task to its neighbouring country and BPO that is contracted with company’s own country is being called onshore outsourcing.

BPO is already recognized internationally. In fact, outsourcing has been around since the time of hunters and gatherers of the primitive society. Those who were strong hunters hunted and those who were strong gatherers gathered. Simply put, they perhaps…...

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