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Business Communication

In: Business and Management

Submitted By asimqan
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Solutions to selected exercises from those assigned in outline (Chapters 1, 2 & 3)

Message for Analysis (p. 31)
Students will recognize this document as ineffective because it presents so many barriers to communication. The memo
• Creates emotional barriers right from the first sentence (accusing employees of lying and cheating, later calling them names), preventing readers from perceiving the intended message
• Presents a restrictive and authoritarian attitude, reflecting an environment that discourages open communication and thus discourages employee candor
• Expresses bias or prejudice (in the slur against women employees)
• Reflects the author’s anger and defensiveness (“I simply have no choice”)
• Assumes bad intentions on the part of the employees, underlining the lack of audience-centered thinking
• Uses vague, confusing language (More than three times during what period? Will have to answer to the author for what specific penalties?)
• Polarizes workers by inciting conflict between “punctual” employees and others

1.2 The tasks described have the following communication directions:
a. Downward, upward, and horizontal—since the entire company is involved. A memo is the best choice (either printed or electronic) to ensure that everyone receives the message (as opposed to, say, a blog posting, which is more passive).
b. Upward. Depending on the situation, could be a formal proposal or a presentation at an executive meeting.
c. Horizontal. Because this situation calls for feedback, a phone call, an e-mail, or an instant message would be appropriate.
d. Downward, upward, and horizontal—since the entire company is involved. This situation is likely to involve both a considerable amount of information and periodic updates as marketplace conditions change. A blog would be an ideal vehicle for this (particularly with an automated RSS newsfeed), as…...

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